Cali Molina
Roswell
Summary
Warm and welcoming Greeter known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and problem-solving. Excel in empathy, patience, and adaptability, ensuring positive first impressions and enhanced customer experiences. Committed to creating an inviting environment for all guests.
Overview
1
1
year of professional experience
Work History
Greeter/Shelf Stocker
Rue 21
Roswell
12.2021 - 05.2022
- Informed customers of current sales and promotions.
- Stocked shelves with new merchandise when shipments arrived.
- Maintained knowledge of store layout to better assist customers with product location.
- Assisted customers in finding desired items on shelves or through catalogs.
- Monitored customer activity in order to detect potential theft or safety hazards.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Organized displays to attractively showcase products.
- Answered customer inquiries about merchandise and services.
- Reported any suspicious behavior or incidents immediately to management.
- Verified that all products were properly labeled before stocking them onto shelves.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Maintained cleanliness of front entry area.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Sales Associate
Dollar General
Roswell
05.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Goddard High School
Roswell, NM05-2020
Some College (No Degree) - Biology
ENMUR
Roswell, NMSkills
- Cash handling
- Point-of-sale transactions
- Visual merchandising
- Sales strategies
- Customer service
- Relationship building
- Product knowledge
- Team collaboration
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Conflict resolution
- Conflict mediation
- Welcoming demeanor
- Able to stand for [number] hours
- Strong work ethic
- Stocking
- Patience and composure
- Sense of humor
- Reliability and punctuality
- Team player mentality
Timeline
Greeter/Shelf Stocker
Rue 21
12.2021 - 05.2022
Sales Associate
Dollar General
05.2021 - 12.2021
High School Diploma -
Goddard High School
Some College (No Degree) - Biology
ENMUR