Summary
Overview
Work History
Education
Skills
Timeline
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Cali Dodd

Altus,OK

Summary

Proven ability to enhance customer relationships and resolve issues, demonstrated during my tenure at AT&T Mobility. Skilled in maintenance & repair from my experience as an Aviation Mechanic with the United States Marine Corps, I bring a blend of critical thinking and exceptional people skills, driving significant improvements in service delivery and operational efficiency.

Overview

14
14
years of professional experience

Work History

Server

Chilis's Bar and Grill
Conway, AR
06.2020 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Implemented highly sufficient time management in a high stress environment.
  • Learned how to de-escalate issues with disgruntled guests and incorporate strong communication and problem solving skills.
  • Developed adaptation and critical thinking skills to accommodate the needs of each individual guest.

Retail Sales Consultant

AT&T Mobility
Fort Smith, AR
06.2022 - 12.2024
  • Cross-sold products and services to increase average transaction value.
  • Utilized effective questioning techniques to determine the best way to assist customers with their needs or requests.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Upsold additional products or services based on customer's interests or needs.

Aviation Mechanic

United States Marine Corps
Paris Island, SC
05.2017 - 01.2019
  • Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
  • Executed preventive and reparative maintenance on aircraft electronics and computer systems for CH-53 Super Stallion helicopters.
  • Operated and maintained rifles, machine guns and hand grenades.
  • Developed life skills such as, extreme discipline, fortitude, self-awareness and awareness of my surroundings, the ability to speak properly and confidently. The values the United States Marine Corps instilled in me are unmatched.

Student Catering Manager

University of Oklahoma
Norman, OK
07.2013 - 04.2017
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Organized, planned, and successfully executed large catering events at the University of Oklahoma including, but not limited to, student-athlete dinners and serves of up to 1,200 guests.

Demolition Crew Member

Moonlight Maintenance
Altus, OK
06.2011 - 06.2013
  • Signaled and directed heavy equipment operators to guide heavy machinery to correct positions.
  • Gutted entire strip malls that had sustained damage from fire and smoke using heavy machinery.
  • Gained general knowledge about building structures as well as damage assessment.

Education

Some College (No Degree) - Biology, Pre-med

University of Oklahoma
Norman, OK

Skills

  • Relationship management
  • Coordinating training
  • Conducting risk assessments
  • Problem resolution
  • Organizational skills
  • People skills
  • Maintenance & Repair
  • Critical thinking
  • Technological Skills

Timeline

Retail Sales Consultant

AT&T Mobility
06.2022 - 12.2024

Server

Chilis's Bar and Grill
06.2020 - Current

Aviation Mechanic

United States Marine Corps
05.2017 - 01.2019

Student Catering Manager

University of Oklahoma
07.2013 - 04.2017

Demolition Crew Member

Moonlight Maintenance
06.2011 - 06.2013

Some College (No Degree) - Biology, Pre-med

University of Oklahoma
Cali Dodd