Cali Green
Breaux Bridge,LA
Summary
Proven professional adept in calendar management and problem-solving, with a track record of enhancing customer satisfaction at Southern Urology. Demonstrates precision and attention to detail, excelling in high-pressure environments. Known for fostering long-term patient relationships and improving operational efficiency, contributing to a significant increase in client acquisition and satisfaction.
Overview
4
4
years of professional experience
Work History
Appointment Scheduler
Lafayette Bone and Joint Clinic
08.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential and current patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective patients.
- Prepped all patient charts.
Call Center Representative
Southern Urology
01.2022 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Chiropractic Assistant
Vidrine Chiropractic and Wellness
05.2021 - 01.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Education
Business
LSU At Eunice
High School Diploma -
Acadiana High School
05.2021
Skills
- Meeting deadlines
- Calendar management
- Remote work capabilities
- Accuracy and precision
- Attention to detail
- Problem solving
- Insurance verification
Timeline
Appointment Scheduler
Lafayette Bone and Joint Clinic
08.2024 - Current
Call Center Representative
Southern Urology
01.2022 - 07.2024
Chiropractic Assistant
Vidrine Chiropractic and Wellness
05.2021 - 01.2023
Business
LSU At Eunice
High School Diploma -
Acadiana High School