Cali Little
Park City,UT
Summary
At Cortona Italian Cafe, I excelled in a fast-paced environment, showcasing my ability to multitask effectively and provide exceptional customer service. My collaboration with servers reduced wait times significantly, while my adeptness at complaint handling and menu memorization enhanced guest satisfaction. Demonstrating both empathy and efficient phone etiquette, I played a key role in maintaining high service standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Cortona Italian Cafe
07.2023 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Park City High School
Park CitySkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Payment processing
- Complaint handling
- Table bussing
Certification
- Food handlers permit
- Bilingual Certification
Languages
French
Professional Working
Timeline
Hostess
Cortona Italian Cafe
07.2023 - 03.2024
Park City High School
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