Cali Terranova
Elmwood Park
Summary
Highly motivated and dedicated professional with a background in customer service and event operations. Brings strong teamwork, communication, and leadership skills developed through experience at Kona Ice and Dunkin’ Donuts, with a passion for pursuing a career in sports management and or psychology.
Overview
4
4
years of professional experience
Work History
Server
Kona Ice of Paramus
Paramus
06.2024 - Current
- Provided excellent customer service during events and festivals.
- Handled cash transactions accurately at the point of sale.
- Engaged with customers to promote products and enhance their experience.
- Collaborated with team members to ensure smooth operations during busy hours.
- Assisted in training new servers.
- Followed safety protocols for food handling and sanitation practices.
Barista
Dunkin' Donuts
Elmwood Park
09.2021 - 12.2022
- Delivered exceptional customer service by resolving inquiries and concerns promptly.
- Maintained cleanliness of work area and equipment during all shifts.
- Operated cash register and processed payments efficiently.
- Coordinated with team members to facilitate seamless service during peak hours.
- Managed customer transactions to ensure accurate and prompt service.
Education
High School Diploma -
Elmwood Park Memorial High School
Elmwood Park, NJ06-2023
Bachelor of Science - Major- Sports Management/ Minor-Psychology
Sacred Heart University
Fairfield, CTSkills
- Customer service
- Cash handling
- Food safety protocols
- New employee training
- Attention to detail
- Problem solving
- Time management
- Adaptability
Affiliations
- Is a student-athlete on the Sacred Heart University Track and Field Team
- Volunteered as a mentor for children aged 5–14 at a youth soccer camp
References
References available upon request.
Timeline
Server
Kona Ice of Paramus
06.2024 - Current
Barista
Dunkin' Donuts
09.2021 - 12.2022
High School Diploma -
Elmwood Park Memorial High School
Bachelor of Science - Major- Sports Management/ Minor-Psychology
Sacred Heart University