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Associate Principal Engineer

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Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

I have been at Focus Broadband for almost 8 years. I’ve been learning and achieving goals on a day to day basis. Having this experience has allowed me to grow in several different areas such as: Attention to detail, being thorough, communication skills, and conflict resolution.
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Adept at fostering customer relationships and resolving complaints, I excelled in a fast-paced environment at Km2 Solutions, enhancing customer satisfaction significantly. Skilled in call center operations and problem-solving, my proactive approach and teamwork skills led to a notable improvement in service standards and operational efficiency.

Calibe Johnson

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Customer Care Representative

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