Calil Gaines
Dallas,GA
Summary
Proven to enhance client value by 15% at Atc tax income, I bring a strong blend of excellent customer service skills and menu management expertise. Leveraging adaptability and strong interpersonal abilities, I've significantly improved organization and customer satisfaction, showcasing a commitment to efficiency and quality service. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Host
O'Charley's
Canton, GA
08.2024 - 11.2024
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Help customers get to their table and made them feel welcome, Increase customers satisfaction by 12%
Assistant
Atc tax income
Marietta, GA
02.2022 - 04.2024
- I help clients organize their paperwork, make sure they have everything that is needed, and increase client value by 15%.
- Developed and implemented a new filling system that improved organization and access to information, resulting in a 7.5% increase in employee productivity.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Organized and maintained filing systems for documents and records.
Education
High School Diploma -
Cherokee High School
Canton, CT05-2026
Skills
- Menu management
- Telephone reception
- Table vacancy management
- Dining room management
- Order accuracy
- Strong interpersonal skills
- Fast learner
- Adaptability
- Multitasking skills
- Excellent Customer Service Skills
- Communication Skills
References
- John'neshia Delay: Dog sitter (770-652-7321)
- Cameron Gaines jr: non profit (912-312-3730)
Timeline
Host
O'Charley's
08.2024 - 11.2024
Assistant
Atc tax income
02.2022 - 04.2024
High School Diploma -
Cherokee High School
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