Calina Jackson
Atlanta,GA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Battle Creek Urgent Care
06.2023 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Obtained client's medical history, medication information, symptoms, and allergies
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Customer Service Representative
Afni, Inc
12.2021 - 10.2022
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Managed timely and effective replacement of damaged or missing products
- Promptly responded to inquiries and requests from prospective customers
Rainbow Retail Associate
04.2021 - 11.2021
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Used POS system to process sales, returns, online orders, and gift card activations
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Managed efficient cash register operations
- Managed cash register after end of shift to balance and record accurate transactions
- Developed professional relationships with customers to increase loyalty, retention and rapport
Southern Regional Clinical Coordinator
08.2020 - 03.2021
- Built strong relationships with patients and families for optimized care satisfaction
- Organized systems for tracking patient records to improve ease of retrieval
- Assessed clinical policies and procedures for compliance with changing regulations
- Created weekly schedules for nurses, taking into account sick days and vacation time
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Designed and introduced leadership development, coaching, and team management model, resulting in promotion of employees to increased levels of responsibility
Education
Medical Assistant Certification - Medical Assistance
Ross Medical Education Center
Battle Creek, MI07.2023
High School Diploma -
Metropolitans Christian High School
Atlanta, GA02.2017
Skills
- English
- Rooming Patients
- Urinalysis
- Pregnancy testing
- Obtaining vitals on both adult and pediatric patients
- Venipuncture
- Strep swabs
- Mono testing
- Use of Medical Terminology
- Use of EMR including EPIC (trained) EKGS
- Immunization
- Injections
- Administering Nebulizer treatments
- Customer Service
- Team Management
- Active Listening
- Excellent Communication
- Attention to Detail
- First Aid/CPR
- Complex Problem-Solving
- OB/GYN Procedures
Certification
- First Aid/CPR Certified
Timeline
Medical Assistant
Battle Creek Urgent Care
06.2023 - 06.2023
Customer Service Representative
Afni, Inc
12.2021 - 10.2022
Rainbow Retail Associate
04.2021 - 11.2021
Southern Regional Clinical Coordinator
08.2020 - 03.2021
Medical Assistant Certification - Medical Assistance
Ross Medical Education Center
High School Diploma -
Metropolitans Christian High School
- First Aid/CPR Certified
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