Callan Vianzon
bet365
Aurora,CO
10
Years of experience
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. I am currently pursuing a BA in Political Science at the University of Colorado Denver.
Work History
Customer Account Advisor
9 Months- Respond to customer inquiries via phone, email, and live chat, delivering timely support and prioritizing first-contact resolution.
- Maintain compliance with regulatory requirements, security protocols, and operational standards.
- Leverage comprehensive product knowledge to explain betting markets, bet types, and account features clearly and accurately.
- Proactively identify signs of potential customer harm and support responsible gambling initiatives.
- Collaborate cross-functionally with internal teams and colleagues to investigate issues and deliver effective customer solutions.
Voter Engagement and Social Media Associate
5 Months- Developed and implemented social media strategies to enhance brand visibility and engagement.
- Managed content calendars, ensuring timely delivery of posts across multiple platforms.
- Collaborated with fellow interns on group projects to develop new strategies for voter engagement and turnout.
- Enhanced community engagement by assisting in organizing and promoting public events.
- Promote voter engagement by providing accurate information about the election process and available resources.
- Utilized social media platforms effectively for increased campaign awareness and voter engagement.
Shift Lead 1
1 Year 11 Months- I ensure company and health standards are followed by all team members (Front of House, Back of House, Bartenders)
- I confirm all closing procedures are being executed by myself and team members
- I maintain high quality customer service, order accuracy, food quality, and production speed among team members during shifts
- I have bartending experience in a high-volume setting
- I handle unruly guests with professionalism and haste
- I make inventory orders for the Front of House
Supervisor
2 Years 6 Months- I follow airport security protocols and procedures, including reporting unclaimed bags to security, securing and logging knives and sharp items in the kitchen daily, and monitoring food temperatures and quality of food, while maintaining kitchen compliances throughout the day.
- I monitor ticket times throughout the day and ensure that ticket times remain low even during high customer volume hours.
- I maintain brand image and quality with every order.
- I also conduct interviews and lead the hiring process.
- I coordinate manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions.
- I delegate tasks to team members according to individual strengths.
- I notify employees of policy and procedure changes to promote overall compliance.
- I recommend employees for promotion and perform corrective actions to reduce underperformance and misconduct.
- I organize workflow tasks to prevent downtime and production gaps.
- I oversee product deliveries and move materials to designated workplace locations within the secure area of Denver International Airport.
- This location was consistently one of the busiest locations worldwide and was the first location with a bar.
Manager/Certified Trainer/Prep
4 Years 11 Months- I managed people and shifts effectively, including ensuring daily tasks were completed and that each shift had enough coverage
- I provided effective customer service, including providing resolution to customer difficulties.
- I ensured the cash register was accurate at the end of shift and that labor cost was always low.
- I trained new employees and newly hired/promoted managers.
- I followed recipes to ensure quality and consistency across all products and stocked food properly, including following food storage and handling policies.
- I organized and directed orientation and onboarding sessions for employees while also contributed to employee development plans and manager training.
- During my tenure my location was in the top 3 in the company in sales.
Education
Bachelor of Arts - Political Science
Skills
Customer Service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Task delegation
Goal setting
Operations management
Policy Implementation
Safety procedures
Computer skills
Accomplishments
Obtained Eagle Scout December 2016
Timeline
Customer Account Advisor
bet365
01.2026 - CurrentRead More
Voter Engagement and Social Media Associate
Michael Scanlon
09.2025 - 02.2026Read More
Shift Lead 1
Illegal Pete's
02.2024 - 01.2026Read More
Supervisor
Shake Shack
06.2021 - 12.2023Read More
Manager/Certified Trainer/Prep
Snarf's
07.2016 - 06.2021Read More
University of Colorado Denver
Bachelor of Arts from Political Science
Read More
Regis Jesuit High School, University of Colorado Denver
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