Summary
Overview
Work History
Education
Skills
Timeline
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Callie Dickie

Grayling,MI

Summary

Dynamic Shift Leader with a proven track record at Dairy Queen, excelling in customer service management and team supervision. Skilled in resolving conflicts and maintaining high customer satisfaction through effective problem-solving and motivational leadership. Adept at training staff and streamlining operations, ensuring both efficiency and quality service.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dairy Queen
04.2022 - Current
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Waitress

Grayling Moose Lodge
05.2021 - 04.2022
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Gaylord High School/Voc. Bldg.
Gaylord, MI
05-2025

Skills

  • Customer Service Management
  • Production Reporting
  • Decision-making capabilities
  • Motivational Leadership
  • Training Assistance
  • Positive Attitude
  • Cash Handling
  • Problem-Solving
  • Team Supervision

Timeline

Shift Leader

Dairy Queen
04.2022 - Current

Waitress

Grayling Moose Lodge
05.2021 - 04.2022

High School Diploma -

Gaylord High School/Voc. Bldg.

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Callie Dickie