Callie Dickie
Grayling,MI
Summary
Dynamic Shift Leader with a proven track record at Dairy Queen, excelling in customer service management and team supervision. Skilled in resolving conflicts and maintaining high customer satisfaction through effective problem-solving and motivational leadership. Adept at training staff and streamlining operations, ensuring both efficiency and quality service.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen
04.2022 - Current
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Waitress
Grayling Moose Lodge
05.2021 - 04.2022
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Gaylord High School/Voc. Bldg.
Gaylord, MI05-2025
Skills
- Customer Service Management
- Production Reporting
- Decision-making capabilities
- Motivational Leadership
- Training Assistance
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Supervision
Timeline
Shift Leader
Dairy Queen
04.2022 - Current
Waitress
Grayling Moose Lodge
05.2021 - 04.2022
High School Diploma -
Gaylord High School/Voc. Bldg.
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