Callie Metzger
Zanesville,OH
Summary
Customer service professional skilled in managing high call volumes and resolving billing discrepancies. Demonstrates strong communication and problem-solving abilities, consistently enhancing customer satisfaction and loyalty through effective service. Reliable team collaborator known for adaptability and a proactive approach to achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Spectrum
Zanesville, Ohio
07.2025 - Current
- Processed billing inquiries from customers, resolving discrepancies to enhance customer satisfaction.
- Answered customer inquiries regarding billings, payments, account status.
- Maintain accurate customer accounts and update billing information regularly.
- Researched payment issues and coordinated with finance to ensure timely resolutions.
- Collaborated with departments to streamline billing processes, improving overall efficiency.
Cashier Supervisor/Customer Service Representative
Marcs
02.2025 - 06.2025
- Counted drawers quickly and accurately at start and end of each shift, ensuring balanced cash flow.
- Built positive relationships with customers to increase repeat business.
- Ensured safe working environment by enforcing compliance with company policies and regulations.
- Handled cash transactions efficiently and addressed customer concerns, contributing to improved customer satisfaction.
Call Center Representative
Williams Lea
02.2024 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Barista
Kroger
07.2023 - 01.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Child Watch Worker
Davis Family YMCA
04.2021 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
Server Assistant
Lake Club
04.2018 - 08.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Education
Associate of Applied Science - Criminal Justice
Purdue University
West Lafayette, IN11-2021
High School Diploma -
Boardman High School
Boardman, OH06-2019
Skills
- Customer service
- Active listening
- Relationship building
- Call center experience
- Call management
- Administrative support
- Billing software
- Payment processing
- Effective communication
- Problem solving
Timeline
Billing Specialist
Spectrum
07.2025 - Current
Cashier Supervisor/Customer Service Representative
Marcs
02.2025 - 06.2025
Call Center Representative
Williams Lea
02.2024 - 11.2024
Barista
Kroger
07.2023 - 01.2024
Child Watch Worker
Davis Family YMCA
04.2021 - 05.2023
Server Assistant
Lake Club
04.2018 - 08.2020
Associate of Applied Science - Criminal Justice
Purdue University
High School Diploma -
Boardman High School