Callisto Kramer
Golden Steps ABA
Hackensack
7
years of professional experience
Office manager and case manager with 6+ years of experience in healthcare administration, scheduling, and client support. Strong in EHR documentation, insurance verification, and authorization follow-up. Trusted for improving workflow, maintaining accurate records, and coordinating services across teams.
Work History
Case Manager
9 Months- Monitored treatment plan updates, documentation accuracy, and service authorizations to support compliant care delivery.
- Coordinated case management workflows across families, clinicians, and support staff to maintain service continuity.
- Communicated with parents and guardians to address concerns, explain processes, and reinforce care plans.
- Tracked intake, referrals, and case progression to keep services moving efficiently through each stage.
- Collaborated with BCBAs and RBTs to align scheduling, goals, and client support needs.
- Tracked authorization statuses, followed up with insurers, and resolved pending requests to avoid care delays
ASSISTANT OFFICE MANAGER
4 Years 7 Months- Managed daily office operations to ensure smooth workflow and patient satisfaction.
- Coordinated staff schedules and meetings to enhance team productivity and improve communication.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Assisted with patient inquiries and appointment scheduling using electronic health record systems.
- Maintained office supplies inventory, ensuring availability of necessary materials for staff.
- Resolved issues promptly while ensuring high standards of customer service.
- Trained office personnel in administrative procedures and daily tasks to promote team efficiency and consistency.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Prepared payroll information for submission to external payroll services provider.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Obtained authorizations for MRI, CT, and EMG procedures.
MEDICAL RECEPTIONIST
1 Year 9 Months- Managed patient check-in and check-out processes to enhance patient flow.
- Scheduled appointments using electronic health record systems to ensure accuracy and accessibility.
- Verified insurance information and collected co-pays accurately.
- Processed patient referrals to specialists, facilitating timely access to necessary care.
- Assisted in training new reception staff on office protocols.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Bachelor of Arts - Psychology
Skills
Case coordination
EHR systems
Staff scheduling
Payroll administration
Patient advocacy
Workflow planning
Office equipment maintenance
Calendar coordination
Administrative support
Client education
Team collaboration
Clinical support
Service coordination
Timeline
Case Manager
Golden Steps ABA
01.2026 - CurrentRead More
ASSISTANT OFFICE MANAGER
Progressive Neurology
05.2021 - 12.2025Read More
MEDICAL RECEPTIONIST
Premier Health Center
08.2019 - 05.2021Read More
William Paterson University
Bachelor of Arts from Psychology
Read More