Caluntay Jackson
Angie,LA
Summary
Dynamic customer service representative with experience at Capitol Bridge, adept at resolving inquiries and enhancing customer satisfaction. Skilled in CRM software and complaint handling, I effectively collaborated with teams to address issues, ensuring efficient transactions and fostering a customer-focused environment. Proven ability to communicate clearly and think critically under pressure.
Overview
1
1
year of professional experience
Work History
CSR
Capitol Bridge
Bogalusa, LA
10.2024 - 07.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Learned company policies and procedures to deliver effective service.
- Managed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to resolve customer issues promptly.
Education
High School Diploma -
Varnado High School
Varnado, LA05-2022
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Communication
- Critical Thinking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Timeline
CSR
Capitol Bridge
10.2024 - 07.2025
High School Diploma -
Varnado High School