Calvin Ng
Richmond Hill,Ontario
Summary
Dynamic Executive Account Manager at CDW Canada with a proven track record in customer engagement and account retention. Successfully managed a $13+ million portfolio, driving growth through upselling strategies and strong customer relations. Most recently recognized as 2024 100% Club Winner, demonstrating commitment to client success and relationship building.
Overview
18
18
years of professional experience
Work History
Executive Account Manager
CDW Canada
10.2012 - Current
- Assisted my clients with hardware, software, and services needs around Information Technology solutions by understanding their pain points and roadmap.
- Focused on building strong, long-term relationships with clients.
- Maintained a deep understanding of industry trends, providing valuable insights to both clients and internal stakeholders.
- Conducted regular account reviews, identifying areas of focus and kick starting projects to achieve clients goals.
- Grew and managed a $13+ million book of business.
- 2018 CDW Game Changer (formerly Rock Star) Award Winner.
- Numerous sales related awards across vendors (Microsoft, HPI, Cisco, Kingston Technology, etc).
- 2024 100% Club Winner.
Server/Shift Leader
Baton Rouge Restaurant
05.2007 - 01.2025
- Responsible for training, conflict resolution and staff management.
- Developed strong interpersonal skills interacting with different groups of people.
- Responsible for restaurant end of day pay out to staff and balancing all sales record.
Education
Bachelor of Commerce -
University of Guelph
Guelph, ONSkills
- Customer engagement
- Account retention
- Upselling strategies
- Stakeholder management
- Teamwork and collaboration
- Problem-solving
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Executive Account Manager
CDW Canada
10.2012 - Current
Server/Shift Leader
Baton Rouge Restaurant
05.2007 - 01.2025
Bachelor of Commerce -
University of Guelph
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