Camara Chambers
Brooklyn,NY
Summary
Decisive customer service professional with high -level communication and conflict -resolution skills illustrated over 13years of customer service experience . Skillfully managed and resolved customer complaints to boost satisfaction and loyalty .Highly Experienced and results-oriented with proven ability to handle all facets of work associated with Ticketing, Gates, and Baggage. Competent computer skills and other relevant technologies . Fast learner in new system and processes. Dedicated, disciplined and committed towards utmost customer satisfaction.
Overview
17
17
years of professional experience
Work History
Administrative Support
Northwell Health
Valley Stream, NY
01.2024 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Proved successful working within tight deadlines and fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
Customer Service Associate
Classic Vacations
San Jose, CA
11.2021 - 11.2023
- Provided clients with complete itinerary and travel documents to give them smooth, positive experience
- Received incoming calls, accessed customer account information and provided accurate and updated answers to all inquiries
- Documented key points of customer interactions on digital database
- Reviewed supplier performance and vendor products regularly to identify areas in need of improvement
- Coordinated with suppliers to manage and resolve complaint
- Presented existing and prospective customers with valuable information to aid decision-making.
Airport Customer Service Agent
Delta Airlines
Jamaica, NY
04.2007 - 08.2020
- Examine passenger documentation to determine destinations and to assign boarding passes
- Provide boarding or disembarking assistance to passengers needing special assistance
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies
- Proactively greet customers, assesses their needs, explains Delta's available technology alternatives and directs them appropriately
- Positively impacts customers use of airport technology to ensure better, faster, and friendlier experience for all customers
- Rebook, Reissue passengers ticked if needed
- Trace lost, delayed, or misdirected baggage for customers
- Forward or expedite delayed, or misdirected baggage to customers
- Announce arrival and departure information, using public address systems
- Effectively coordinates with internal resources while working under pressure and time constraints to board and deplane passengers
- As directed, implement standard procedure during overbooked, irregular flights ( IROPS) and denied boarding situations.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MNNo Degree - Biology
Howard University
Washington, DCAllied Health
Plaza College
Forest Hills, NYSkills
- Interpersonal Skills
- Teamwork
- Multitasking
- Active Listening
- Verbal communication
- Creative thinking
- Problem-solving
Timeline
Administrative Support
Northwell Health
01.2024 - Current
Customer Service Associate
Classic Vacations
11.2021 - 11.2023
Airport Customer Service Agent
Delta Airlines
04.2007 - 08.2020
Bachelor of Science - Health Administration
Capella University
No Degree - Biology
Howard University
Allied Health
Plaza College