Cambrian Humes
Night Auditor
Memphis,TN
Summary
Versatile hospitality professional with Number-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
11
11
years of professional experience
Work History
Night Auditor
Sheraton Downtown Memphis
Memphis, TN
09.2022 - 04.2023
- Processed arrivals and departures for hotel guest, handling over 50 guests
- Oversaw nightly audit duties, including printing pre-audit and audit reports, preparing reports for accounting
- Processed nightly bills, checks, and vendor payments over a $100,000, settling house accounts, maintaining and balancing receipts, emailing reports to the appropriate departments.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered and updated sensitive customer information during check-ins and room changes.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Night Auditor
Comfort Inn And Suites
Memphis, TN
10.2021 - 08.2022
- Processed arrivals and departures for hotel guest, CLC, and Northfolks Railroad
- Oversaw nightly audit duties, including printing pre-audit and audit reports, and also attending to guess needs
- Processed No Shows
- Prepared breakfast and set up breakfast, made Coffee, and kept lobby clean.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Site Coordinator
Neighborhood Christian Centers Inc.
Memphis, TN
07.2012 - 09.2020
- Coordinate all site events and classes
- Manage volunteer and hours
- Home Engagements
- Oversee participant’s safety at site
- Monthly School visits and Community meetings
- Oversee data update and answer phones
- Monthly Reports/Manage site support/Counsel Families.
Education
Medical Office Professional - undefined
Concorde Career College
07.2014 - 5 2015
undefined
Northside High School
07.2008 - 5 2011
Skills
Daily Reporting
Registration processing
Night Audit Reports
Processing Registrations
Profile Objective
I am seeking a full-time position with a progressive company, that offers career opportunity for future growth and advancements. Well organized and efficient, fast leaner/Coachable, Works well in a high-pressure environment.
References
Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Night Auditor
Sheraton Downtown Memphis
09.2022 - 04.2023
Night Auditor
Comfort Inn And Suites
10.2021 - 08.2022
Medical Office Professional - undefined
Concorde Career College
07.2014 - 5 2015
Site Coordinator
Neighborhood Christian Centers Inc.
07.2012 - 09.2020
undefined
Northside High School
07.2008 - 5 2011