Camden Smith

Directed front-end operations and service strategy for a high-volume retail location, leading large teams to deliver exceptional guest experiences, operational efficiency, and measurable business results.

Core Responsibilities:

• Led all aspects of Service & Engagement, including front-end operations, Guest Services, Drive Up, Order Pickup, and cashier performance
• Drove a guest-first culture, ensuring consistent execution of service standards, issue resolution, and loyalty-building interactions
• Managed team performance, staffing, and scheduling, optimizing labor to align with peak traffic and service demands
• Analyzed and improved key performance indicators (KPIs) such as speed of service, checkout efficiency, guest satisfaction, and attachment metrics
• Partnered cross-functionally with store leadership to align storewide execution, promotions, and operational priorities
• Developed and coached team leaders and associates, building leadership capability, accountability, and succession pipelines
• Oversaw execution of omnichannel services (Drive Up & Order Pickup), ensuring accuracy, timeliness, and operational excellence
• Led process improvement initiatives, identifying opportunities to streamline workflows and enhance the guest experience
• Ensured compliance with company policies, safety standards, and operational best practices

Key Results & Achievements:

• Recognized at the District level for driving measurable improvements and fostering strong collaboration across Service & Engagement leadership teams
• Selected as District Captain for Service & Engagement, influencing strategy, best practice sharing, and performance alignment across multiple stores
• Organized and led district-wide performance competitions, increasing visibility and engagement around KPIs and driving measurable improvements in service metrics

Elevated team performance through focused coaching and accountability, contributing to sustained improvements in guest satisfaction and operational efficiency

Led cross-functional store performance across merchandising execution, specialty sales, and operational excellence in a high-volume retail environment. Directed teams, optimized processes, and drove customer experience improvements while delivering top-tier financial results.

Core Responsibilities:

• Directed merchandising strategy and execution, ensuring planogram integrity, in-stock positioning, and promotional readiness to maximize sales and customer engagement
• Led Specialty Sales divisions (Appliances, Cabinets, Millwork, Flooring), driving consultative selling behaviors, pipeline management, and installed sales performance
• Oversaw store operations, including inventory management, shrink control, safety compliance, and staffing effectiveness
• Managed P&L performance, aligning labor, sales, and operational metrics to achieve profitability targets and ROI goals
• Championed customer experience initiatives, improving service scores, issue resolution, and overall store satisfaction
• Developed and coached leadership teams and associates, building bench strength and accountability across departments
• Executed inventory and supply chain processes, including cycle counts, stock accuracy, and large-scale inventory preparation
• Ensured compliance with company policies, safety standards, and operational procedures while maintaining a culture of accountability

Key Results & Achievements:

• Ranked #1 in District for Specialty Sales (2023), driving significant growth across installed and high-margin product categories
• Achieved first successful inventory in over 10 years, delivering a $60,000 positive impact to the bottom line through improved accuracy and shrink reduction
• Earned 2nd in Region for ROI (2023 & 2024) by optimizing labor, sales mix, and operational efficiency
• Delivered the highest Likelihood to Recommend (LTR) improvement in 2022, significantly elevating customer satisfaction and loyalty metrics

Led day-to-day operations of a high-volume department, driving sales performance, operational execution, and team development while delivering an exceptional customer experience.

Core Responsibilities:

• Supervised and developed a team of associates, driving sales performance, productivity, and customer engagement within the department
• Executed merchandising strategies, including planograms, product placement, and promotional displays to maximize sales and in-stock conditions
• Managed inventory control processes, including cycle counts, shrink reduction, and stock replenishment to maintain accuracy and availability
• Delivered exceptional customer service, resolving escalations and ensuring a seamless shopping experience
• Analyzed department-level metrics (sales, comp growth, margin, and inventory results) to identify opportunities and drive performance improvements
• Partnered with store leadership to align on operational priorities, staffing, and sales initiatives
• Ensured compliance with safety standards, company policies, and operational procedures
• Supported onboarding and training of new associates, fostering a culture of accountability and continuous improvement

Key Results & Achievements:

• Recognized for Most Improved Department Year-over-Year during Inventory Cycle, significantly improving inventory accuracy and operational execution
• Achieved Highest Comp Sales in the District (2020), outperforming peers through effective merchandising and team leadership
• Selected as District Trainer for Lumber Department, developing associates across multiple locations and driving consistency in execution

Served as P51 Lead, successfully executing store restructuring initiatives that improved customer flow, product findability, and overall shopping experience