Cameron Fergeson
Van Buren,AR
Summary
Diligent and resourceful financial professional skilled in client relations and loan product recommendations. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions. Loan Assistant effective at working with underwriters, mortgage companies and closing parties to facilitate smooth and efficient application process. Diligently gathers and checks documents, orders reports and maintains records. Highly organized and versed in multiple types of loans and application processes.
Overview
6
6
years of professional experience
Work History
Loan Assistant
Firstar Bank
10.2021 - Current
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Ordered information such as credit reports, environmental assessments and property appraisals.
- Monitored key dates to obtain information by deadlines.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Answered inquiries and provided superior customer service to clients.
Server
Olive Garden - Darden Restaurants
08.2020 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Server
Logan's Roadhouse
02.2018 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Business Administration
University of Arkansas, Fayetteville
Fayetteville, AR12.2021
Skills
- Credit Applications
- Closing Costs Calculation
- Banking
- Wire Transfer
- Consumer Loan Underwriting
- Property Appraisals
- Closing Preparation
- Contacting Borrowers
- Compile Documents
- Customer Interaction
Timeline
Loan Assistant
Firstar Bank
10.2021 - Current
Server
Olive Garden - Darden Restaurants
08.2020 - 10.2022
Server
Logan's Roadhouse
02.2018 - 07.2020
Bachelor of Science - Business Administration
University of Arkansas, Fayetteville
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