Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cameron Graham

Lighthouse Point,FL

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

Elevated Outlook Media
03.2023 - Current
  • Established photography and video shoots by helping with equipment setup.
  • Reviewed images and selected best frames to present in client portfolio for purchase.
  • Took photos from different angles and perspectives to capture perfect images.
  • Part 107 FAA certified drone pilot.
  • Working with Yacht Brokers to take listing photos and promotional videos to expand viewership in the hopes of finding a buyer for the vessel.

Head of Captains

Boatsetter
06.2022 - 02.2023
  • Managed over 1000 boat captains on the platform nation wide
  • Conducted monthly captain performance reviews
  • Contacted renters, owners, and captains through text message, phone call, and email
  • Hosted captain meet-ups at various local restaurants to increase company engagement
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Prepared and recommended long-range plans for development of department personnel.
  • Established a vetting process by on-boarding captains through an interview process to obtain key information.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received and routed business correspondence to correct departments and staff.
  • Analyzing data on conversion and cancelation on a weekly basis to narrow down and improve overall performance
  • Reporting platform issues to the product and tech team so they can eventually be resolved.
  • Creating educational documents for company staff as well as consumers

Boat Captain

Freedom Boat Club Of South Florida
04.2021 - 05.2022
  • Maintained records of daily activities, weather and sea conditions, pollution control efforts, and passenger status.
  • Assessed course and weather to assist with managing passenger safety.
  • Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Took paying customers on charters to various locations as well as in various weather conditions.

Broward County Regional Manager

Freedom Boat Club Of South Florida
07.2021 - 05.2022
  • Overseeing as well as working the docks of three different locations in Broward County: Deerfield Beach, Lighthouse Point, and Pompano Beach.
  • Managing 20 employees in the Broward County region.
  • Communicating constantly with the other two regional managers to gather ideas of what can be improved upon.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Hired and trained numerous new personnel in safety practices, employer policies, performance requirements and job duties.
  • Keeping in touch with employees on a day to day basis to ensure the quality of work we are doing across the board.
  • Increased customer service success rates by quickly resolving issues.
  • Gathered employee data to develop biweekly work schedules, enabling proper staffing for locations for each shift.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Accomplished multiple tasks within established timeframes.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Adhered to the annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Boat Detailer

Oceanic Yacht Management
05.2021 - 08.2021
  • Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
  • Communicated with manager through radio or telephone contact to receive instructions.
  • Operated mechanical buffer to buff faded areas of gel coating on boat exteriors.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.

Dock Master

Freedom Boat Club Of South Florida
04.2021 - 07.2021
  • Maneuvering company fleet vessels
  • Fueling up vessels
  • Cleaning vessels
  • Investigated and resolved customer inquiries and complaints quickly.
  • Accommodating members on a vessel if possible throughout the day.
  • Managing the day to day phone calls.
  • Confirmed appointments, communicated with clients and updated clients reservations as needed.
  • Helped customers complete purchases, and locate items.

Dockhand

Marina One
03.2020 - 03.2021
  • Maneuvering customer and fleet vessels into dock slips
  • Fueling up vessels
  • Cleaning vessels
  • Operating machinery such as forklift and floor scrubber
  • Landscaping, pressure cleaning, and maintaining of grounds

Boat Captain

4ocean
03.2019 - 03.2020
  • Maneuvering vessel in different conditions and currents
  • Keeping vessel maintained
  • Completing safety checklist before departure on vessel
  • Notifying service managers of any issues with the vessel
  • Supervising crew member on vessel
  • Scooping marine debris and trash along intracoastal

Account Executive

Brown & Brown Insurance
08.2023 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Developed detailed reports on current accounts, providing valuable insights for future strategy adjustments or improvements.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Maintained current knowledge of evolving changes in marketplace.
  • Assisting producer with maintaining customer relationships and new business inquiries
  • Communicated with clients and underwriters to secure quotes in a timely manner.

Warehouse Associate

4ocean
09.2017 - 03.2019
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Consistently lifted materials weighing as much as 45 pounds.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Front Desk and Maintenance Associate

Lighthouse Point Tennis Center
04.2017 - 08.2017
  • Helped customers complete purchases, and locate items
  • Answered telephone calls to field inquiries from clients, and various other callers seeking information.
  • Maintaining tennis center grounds

Education

Bachelor of Arts - Communication Studies

Florida Atlantic University
Boca Raton, FL
12.2021

Skills

  • Customer Service
  • First Aid/CPR
  • Supervision
  • Risk management assessments
  • Good listening skills
  • Marine vessel maneuvering skills
  • Troubleshooting
  • Photography and Videography
  • Sales and Marketing
  • Content Creation

Certification

  • CPR/First Aid Certification
  • USCG 100 Ton Master Captains License
  • 220 Property & Casualty Insurance License
  • Forklift Operator Certification
  • Transportation Workers Identification Card

Timeline

Account Executive

Brown & Brown Insurance
08.2023 - Current

Business Owner/Operator

Elevated Outlook Media
03.2023 - Current

Head of Captains

Boatsetter
06.2022 - 02.2023

Broward County Regional Manager

Freedom Boat Club Of South Florida
07.2021 - 05.2022

Boat Detailer

Oceanic Yacht Management
05.2021 - 08.2021

Boat Captain

Freedom Boat Club Of South Florida
04.2021 - 05.2022

Dock Master

Freedom Boat Club Of South Florida
04.2021 - 07.2021

Dockhand

Marina One
03.2020 - 03.2021

Boat Captain

4ocean
03.2019 - 03.2020

Warehouse Associate

4ocean
09.2017 - 03.2019

Front Desk and Maintenance Associate

Lighthouse Point Tennis Center
04.2017 - 08.2017

Bachelor of Arts - Communication Studies

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Cameron Graham