Dynamic operations supervisor with a proven track record at UPS, a fortune 50 company, skilled in enhancing workflow efficiency and fostering team collaboration. Recognized for exceptional customer service and strong problem-solving abilities, I effectively trained staff and implemented process improvements, ensuring safety and productivity in fast-paced environments. Committed to continuous improvement and employee development.
Knowledgeable associate with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
8
8
years of professional experience
Work History
Cashier
Everyday Stores
Westminster, CO
08.2025 - Current
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances throughout shifts.
Assisted customers with product inquiries and merchandise selection.
Trained new staff on operational procedures and customer service standards.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operations Supervisor
United Parcel Service, UPS
Commerce City, CO
07.2017 - 12.2024
Supervised daily operations to ensure compliance with safety regulations and efficiency standards.
Trained and mentored team members on operational protocols and best practices for productivity improvement.
Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
Fostered a culture of continuous improvement by encouraging feedback and innovative solutions from team members.
Education
High School Diploma -
Adams City High School
Commerce City, CO
Skills
Customer service
Work ethic and integrity
Patience and empathy
Warehouse safety
Problem-solving
Verbal and written communication
Team building and leadership
Employee safety
Operations management
Interests
Passionate about balancing physical health with mental and emotional wellness
Mindfulness Practices
I enjoy cooking for friends and family gatherings
Learning new cooking techniques and expanding my culinary skills