Cameron Montague
Folsom,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Chevron
Fair Oaks, California
02.2023 - 05.2024
- Managed daily banking activities such as deposits and withdrawals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
Customer Service Representative
Chevron
Folsom, California
04.2021 - 02.2023
- Supported sales team members to drive growth and development.
- Provided accurate information about products and services to customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Claims Processor
Health Net
Rancho Cordova, California
12.2018 - 01.2021
- Managed workload to meet or exceed productivity and quality standards.
- Followed up on pending claims and resolved issues delaying processing.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Applied knowledge of coding systems such as ICD-9/10 and DX codes for proper processing.
- Determined coverage by examining claim forms and supporting documents.
- Maintained confidentiality of policyholder information in compliance with HIPAA regulations.
Education
High School Diploma -
Mira Loma High School
Sacramento, CA06-2008
Skills
- Store operations oversight
- Hourly shift management
- Systems and software expertise
- Outstanding communication skills
- Merchandise planning
- Work Planning and Prioritization
- Marketing and promotions
- Database management
- Accurate money handling
- Retail inventory management
- Multitasking and organization
Timeline
Store Manager
Chevron
02.2023 - 05.2024
Customer Service Representative
Chevron
04.2021 - 02.2023
Claims Processor
Health Net
12.2018 - 01.2021
High School Diploma -
Mira Loma High School