Dedicated professional with a proven track record in management, client relations, and retention. Strong communication skills. Meticulous planner with excellent problem-solving abilities. Ready to provide immediate value to your organization.
Overview
16
16
years of professional experience
Work History
Leasing Specialist
Hunt Companies Inc. - Military Housing
06.2024 - Current
Nurtured tenant leads via phone and email, answering questions regarding the community and eligibility requirements, and guiding through the application process.
Scheduled and facilitated property showings with prospective tenants, highlighting amenities and answering questions to secure interest in units.
Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts and evictions.
Conducted regular inspections of vacant units, and initiated maintenance repairs to ensure they were ready for occupancy.
Prepared Leasing Agreements, ensuring compliance with federal, state, and company guidelines, and coordinated move-in inspections with new tenants.
Ensured resident satisfaction and sense of community with regular touch-bases, creation of maintenance work orders, and participation in community events.
Sales & Marketing Assistant
Seely Homes, LLC - New Home Construction
04.2021 - 03.2024
Instrumental in Seely Homes' multiple Delaware Home Builder's Association awards in 2023, and 2024, including design categories of "Best Luxury Custom Home," "Best Single Family Home," and "Best Custom Bedroom Suite," and marketing categories, "Best Website," "Best Billboard," and "Best Logo."
Performed duties associated with office management, including organizing phone and email inquiries, ordering supplies, decorating, mail pickup, etc.
Presented options, created renderings, and kept record of detailed interior and exterior home selections potential and existing clients.
Managed client change order requests, and ensured comprehension and implementation of changes with both billing and construction partners.
Managed and organized available features for homes, as well as sought out additional and/or alternative suppliers
Regularly met with suppliers to update selections orderings and request quotes for projects.
Photographed and edited photos of completed projects for Facebook and the company site.
Regularly created both print and digital marketing including Ads, pamphlets, videos, posts and blogs for Facebook, YouTube, Google, and the company site.
Assistant Store Manager
Cole Haan, Inc. - Luxury Shoe Retailer
11.2008 - 12.2020
Created brand loyalty and inspiring connections with clientele by providing authentic, exceptional customer service
Promoted from part-time Seasonal Sales Associate to full-time Assistant Manager 4 months after date of hire
Achieved individual weekly, monthly, and yearly sales goals and performance metrics annually
Top 3 sales performer for the store for the last 7 years
Managed staff members weekly by using corporate metrics, client comments, and personal observation of selling skills and client engagement
Contributed in developing strategies to achieve sales goals by using SWAT Analysis
Acted as Visual Merchandising Manager - responsible for executing monthly merchandising changes, and educating staff on maintain corporate directed visual standards
Led training and development of sales staff in areas including operations, customer service, selling skills, visual merchandising, product knowledge, POS, and policy & procedure
Evaluated payroll budget, peak hours, and staff availability to create weekly schedules
Education
Bachelor of Science - Business Management
Wilmington University
Georgetown, DE
Associate Degree In Applied Science - Business Administration
Delaware Technical & Community College
Georgetown, DE
Skills
Customer Service
Timeline
Leasing Specialist
Hunt Companies Inc. - Military Housing
06.2024 - Current
Sales & Marketing Assistant
Seely Homes, LLC - New Home Construction
04.2021 - 03.2024
Assistant Store Manager
Cole Haan, Inc. - Luxury Shoe Retailer
11.2008 - 12.2020
Bachelor of Science - Business Management
Wilmington University
Associate Degree In Applied Science - Business Administration