Cameron Smith
Loveland,OH
Summary
Dynamic Operations Manager with a proven track record at Skyline Chili, recognized for streamlining business processes and enhancing team performance. Expertise in staff management and customer issue resolution drives operational excellence and boosts satisfaction levels. Adept at fostering a culture of achievement while implementing strategies that significantly improve efficiency and service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Skyline Chili
Mason, OH
04.2024 - Current
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Identified opportunities for cost savings and operational efficiency improvements.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Evaluated current processes within the store environment to identify areas of improvement.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Led staff training sessions to improve service quality and operational skills.
- Ensured compliance with company policies, procedures, and regulations.
Production Worker/Shift Manager
Skyline Chili
Mason, OH
07.2019 - 03.2024
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Enforced safety standards throughout the store including proper use of equipment.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conferred with management and subordinates to resolve problems or complaints.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Maintained cleanliness and organization of work area.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Host/Table Busser
Paxton’s Bar and Grill
Loveland, OH
02.2019 - 05.2019
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Served as point-of-contact for resolving guest complaints or special requests.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Tennis Instructor
Harper’s Point Tennis Club
Mason, OH
05.2018 - 08.2018
- Encouraged students to strive for excellence both on and off the court.
- Analyzed student performance during practice sessions to determine areas of improvement.
- Attended staff meetings regularly to discuss teaching methods or program changes.
- Conducted private lessons with advanced players looking to refine their skills.
- Motivated players with positive reinforcement tactics such as verbal praise and rewards.
- Enforced safety regulations while monitoring student activities during play.
- Provided feedback to students regarding their form and shot selection.
- Advised students on strategies that can be used when competing against opponents.
- Demonstrated technique by demonstrating shots for each student individually.
Education
High School Diploma -
Loveland High School
Loveland, OH05-2019
Skills
- Business operations background
- Team leadership strength
- Training and development skills
- Team leadership expertise
- Strategic planning skills
- Training and development background
- Food safety and sanitation
- Staff management
- Inventory control
- Budgeting expertise
- Financial leadership
- Staff development
- Employee scheduling
- Sales forecasting
- Budget control
- Employee relations
Affiliations
- Golfing
- Tennis
- Film
- Sporting Events
Certification
- Serve Safe Certified
Timeline
Assistant General Manager
Skyline Chili
04.2024 - Current
Production Worker/Shift Manager
Skyline Chili
07.2019 - 03.2024
Host/Table Busser
Paxton’s Bar and Grill
02.2019 - 05.2019
Tennis Instructor
Harper’s Point Tennis Club
05.2018 - 08.2018
- Serve Safe Certified
High School Diploma -
Loveland High School
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