Accomplished warehouse manager with strong skills in inventory management and order processing. Known for effective team leadership and maintaining high customer service standards, ready to drive operational success.
Overview
12
12
years of professional experience
Work History
Manager
Poppa Johns Pizza
Humble
01.2023 - Current
Delegated work to staff, setting priorities and goals.
Monitored staff performance and addressed issues.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Enforced customer service standards and resolved customer problems to uphold quality service.
Analyzed customer feedback data to develop action plans for improving services offered.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Warehouse Manager/ Customer Service
Single Supply Source, LLc
Huffman
01.2014 - 12.2024
Assisted customers with product inquiries and service requests.
Processed orders and managed inventory efficiently.
Handled customer complaints and resolved issues promptly.
Maintained accurate records of customer interactions and transactions.
Collaborated with team members to enhance service delivery.
Handled escalated customer service issues professionally and courteously.
Handled customer billing errors by researching issues in system and asking detailed questions.
Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
Generated quotes, processed payments and documented customer communications.
Maintained accurate records of customer interactions and transactions for future reference.
Education
Some College (No Degree) - Information And Computer Systems
Lone Star College
Houston, TX
Skills
Staff delegation
Performance monitoring
Customer service standards
Inventory management
Order processing
Customer service
Staff management
Product management
Timeline
Manager
Poppa Johns Pizza
01.2023 - Current
Warehouse Manager/ Customer Service
Single Supply Source, LLc
01.2014 - 12.2024
Some College (No Degree) - Information And Computer Systems