Zuleima Cisneros
San Antonio,TX
Summary
Manager with experience in risk management, quality control, and daily operations. Known for calm leadership, staff delegation, and team coaching that support efficient service, strong standards, and consistent results.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Manager
McDonald's Restaurant
San Antonio, TX
08.2024 - Current
- Completed performance reviews and provided feedback and coaching for team growth.
- Assigned tasks to staff members, prioritizing goals to optimize productivity.
- Supported daily operations to maintain efficiency and quality standards.
- Mentored newly hired employees, sharing knowledge of company programs to facilitate smooth onboarding.
- Implemented quality control measures to uphold company standards.
- Developed and applied risk management strategies to strengthen risk control processes.
- Stayed calm and professional under pressure and helped resolve tense situations.
Education
High School Diploma -
Macarthur Highschool
San Antonio, TX05-2024
Skills
- Operations management
- Quality control
- Risk management
- Performance reviews
- Employee training
- Staff delegation
- Staff management
- Customer relationship management (CRM)
- Customer engagement
- Brand management
- Work prioritization
- Decision-making
Languages
Spanish
Professional
English
Professional
Timeline
Manager
McDonald's Restaurant
08.2024 - Current
High School Diploma -
Macarthur Highschool