Rick Zonin
Leesburg
Summary
Dynamic manager with expertise in staff delegation, performance monitoring, and customer service. Proven track record of enhancing operational efficiency and customer satisfaction in high-volume environments.
Overview
12
12
years of professional experience
Work History
Manager
Joe's Car Wash
Davenport
02.2023 - 01.2026
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Supervised daily operations and staff activities at high-volume car wash.
- Trained team members on efficient car cleaning techniques and safety protocols.
- Scheduled staff shifts to optimize coverage during peak service hours.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervisor
atlantis carwash
Lady Lake
02.2014 - 03.2018
- Supervised daily operations and staff at a busy car wash facility.
- Trained new employees on safety protocols and operational procedures.
- Monitored equipment performance and coordinated maintenance schedules.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
High School Diploma -
Mount Dora High School
Mountdora,fla03-1999
Skills
- Staff delegation
- Performance monitoring
- Customer service
- Operational supervision
- Staff training
- Team leadership
Timeline
Manager
Joe's Car Wash
02.2023 - 01.2026
Supervisor
atlantis carwash
02.2014 - 03.2018
High School Diploma -
Mount Dora High School