Cami Anderson
Highlands Ranch,CO
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shift Lead
Banfield Pet Hospital
02.2026 - Current
- Ensures the hospital always has leadership on site
- Lives and exemplifies the Five Principles of Mars with myself and the team
- Manages finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Communicates effectively with clients, associates, Field Leadership, Chief of Staff, and DVMs
- Provides quality pet care by educating clients about pets’ health, medications, different products
- Dispenses medication and relays instructions from the veterinarian about medication
- Submits inventory orders on a weekly basis for the whole hospital as well as quarterly inventory
- Creates a welcoming environment that is inclusive to all
- Oversees employee training for hospital practice standards
- Helps with de-escalating any conflicts either between associates or clients and provides a positive resolution
- Educates clients and potential clients about Wellness Packages
- Answers a multi-line phone system, ability to multitask
- Team player; willing to jump in and help when needed, reliable
- Train and mentor team members on best practices in animal care and client service.
- Implement protocols for improved patient handling and customer satisfaction.
- Coordinate inventory management, ensuring availability of medical supplies and equipment.
- Supervise daily operations and ensure efficient workflow among staff.
- Facilitate communication between veterinarians, technicians, and clients for streamlined service delivery.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Customer Service Specialist
CityVet
01.2025 - 02.2026
- Helps the flow of clients and pets through the hospital
- Helps maximize the productivity of the veterinary medical team and helps coordinate care of clients and their pets
- Ensures good communication with associates and clients, as well as other veterinary hospitals
- Provides professional, efficient, and exceptional service at all times
- Educates clients about prevention and medications
- Dispenses medication and relayed the instructions from the veterinarian about medication
- Educates clients and potential clients about Wellness Packages
- Answers a multi-line phone system, ability to multitask
- Team player; willing to jump in and help when needed, reliable
- Manages finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Collaborated with veterinary teams to ensure seamless communication regarding patient care and client needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on customer service protocols and best practices, fostering team development.
Client Care Representative
Veterinary Center of Parker
03.2023 - 02.2024
- Helps the flow of clients and pets through the hospital
- Helps maximize the productivity of the veterinary medical team and helps coordinate care of clients and their pets
- Ensures good communication with associates and clients, as well as other veterinary hospitals
- Provides professional, efficient, and exceptional service at all times
- Educates clients about prevention and medications
- Dispenses medication and relayed the instructions from the veterinarian about medication
- Educates clients and potential clients about Wellness Packages
- Team player; willing to jump in and help when needed
- Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures
Shift Lead
Banfield Pet Hospital
10.2021 - 11.2022
- Ensured the hospital always has leadership on site
- Lived and exemplified the Five Principles of Mars with myself and the team
- Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Communicated effectively with clients, associates, Field Leadership, Chief of Staff, and Hospital Support
- Provided quality pet care by educating clients about pets’ health, medications, different products
- Dispensed medication and relays instructions from the veterinarian about medication
- Submitted inventory orders on a weekly basis for the whole hospital as well as quarterly inventory
- Created a welcoming environment that is inclusive to all
- Oversaw employee training for hospital practice standards
- Helped with de-escalating any conflicts either between associates or clients and provides a positive resolution
- Monitor adherence to safety standards and maintain compliance with veterinary regulations.
- Conduct performance evaluations to identify areas for staff development and improvement.
- Trained new employees and delegated daily tasks and responsibilities.
Client Service Coordinator
Banfield Pet Hospital
05.2019 - 10.2021
- Helped the flow of clients and pets through the hospital
- Helped maximize the productivity of the veterinary medical team and helped coordinate care of clients and pets
- Ensures good communication with associates and clients, as well as other veterinary hospitals
- Provided professional, efficient, and exceptional service at all times
- Educated clients about prevention and medications
- Dispensed medication and relayed the instructions from the veterinarian about medication
- Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Coordinated client appointments to optimize scheduling efficiency and enhance service delivery.
- Managed client communications, ensuring timely responses and resolution of inquiries.
Site Director
AlphaBest Education
01.2018 - 01.2019
- Oversaw day to day operations of before and after school program
- Implemented curriculum
- Provided leadership, guidance, and communication to staff, children, and parents
- Supervised a staff of 5
- Performed administrative duties such as bookkeeping, balances, and reporting to State of VA agencies
- Motivated and trained on site staff
- CPR and First Aid Certified
- Daily Health Certified
- OSHA Certified
- MAT Certified
- Led program development and implementation for after-school educational initiatives.
- Managed staff recruitment, training, and performance evaluation processes.
- Ensured compliance with state regulations and established safety protocols across all sites.
- Collaborated with community stakeholders to enhance program visibility and outreach efforts.
- Mentored site coordinators, fostering professional growth and team cohesion.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Established strong relationships with clients, fostering long-term partnerships and repeat business.
Site Director in Training
AlphaBest Education
10.2017 - 01.2018
- Oversaw day to day operations of before and after school program with mentor
- Implemented curriculum
- Provided guidance, and communication to staff, children, and parents
- Performed administrative duties such as bookkeeping, balances, and reporting to State of VA agencies
- CPR and First Aid Certified
- OSHA Certified
2-1-1 Center Director
Pikes Peak United Way
12.2015 - 07.2016
- Provided leadership, guidance, and communication to on site staff, call center, and volunteers
- Over saw and assigned staff to various special projects as needed
- Promoted values and strategic plans of Pikes Peak United Way while cultivating an environment of trust, teamwork, self-confidence, and ownership
- Interfaced with various agencies to provide client advocacy when needed
- Updated Tapestry database and coded services offered monthly
- Generated monthly reports and entered data in Tapestry database
- Assisted community with Colorado Emergency Disasters
- Resolved issues in a timely manner
- Handled billing for specific contracts and grants
- Provided mentorship to 2-1-1 intern
- Worked with different local agencies to provide and schedule free Tax services
- VITA Certified
- Directed community programs aligning with organizational goals and addressing local needs.
- Managed staff recruitment, training, and performance evaluation to enhance team effectiveness.
- Developed partnerships with local agencies to expand outreach and support services.
2-1-1 Center Manager
Pikes Peak United Way
02.2015 - 12.2015
- Promoted values and strategic plans of Pikes Peak United Way while cultivating an environment of trust, teamwork, self-confidence, and ownership
- Interfaced with various agencies to provide client advocacy when needed
- Updated Tapestry database and coded services offered monthly
- Assisted community with Colorado Emergency Disasters
- Completed Call Center Management Certification
- Led operational initiatives to enhance community engagement and service delivery effectiveness.
- Developed and implemented strategic programs addressing local needs and priorities.
- Oversaw team performance, fostering a collaborative environment to achieve organizational goals.
2-1-1 Community Specialist
Pikes Peak United Way
12.2014 - 02.2015
- Assisted clients by receiving calls and providing community resources through 2-1-1 Call Center
- Created client records and input the information into Tapestry database
- Updated Tapestry database and coded services offered monthly
- Provided excellent customer service to clients and local agencies
- Developed community engagement programs to enhance local participation and support.
- Facilitated workshops to educate residents on available resources and services.
- Collaborated with local organizations to strengthen partnerships and outreach efforts.
CCCAP Intake Technician
Childcare Connections/Pikes Peak United Way
05.2013 - 12.2014
- Entrusted with highly sensitive and confidential information
- Deadline, detail oriented and able to handle time sensitive tasks
- Processed client applications to determine if client is eligible for services
- Utilized Microsoft Office applications as ell as State of CO systems CHATS, DOLE, ACES, and CBMS
- Conducted initial assessments to determine client needs and eligibility for childcare assistance programs.
- Processed applications efficiently, ensuring accuracy and compliance with organizational standards.
- Coordinated communication between families and service providers to facilitate program access.
- Maintained detailed records of client interactions and case progress in database systems.
Teacher
Early Connections Learning Center
10.2010 - 12.2012
- Preschool Head Start ages 3-5 classroom
- Planned and implemented classroom curriculum
- Specialized in working with special needs children and participating in IEP meetings
- Participated in monthly meetings as well as continuing education trainings
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Assessed student progress through various evaluation methods to inform instructional strategies.
- Collaborated with parents and guardians to support student academic and social growth effectively.
Assistant Teacher
Primrose School at Springs Ranch
06.2009 - 10.2010
- Planned and implemented classroom curriculum from infant to kindergarten
- Specialized in working with special needs children and participating in IEP meetings
- Employee of the Month June 2009
- Selected by facility owners to provide tours to prospective families
- Supported classroom activities, fostering a nurturing environment for child development and learning.
- Assisted lead teacher in curriculum implementation, enhancing educational experiences for students.
Education
Veterinary Practice Manager Certification -
Penn Foster College
06-2027
Human Resources Certificate - undefined
Arapahoe Community College
06-2026
Behavior Health Assistant Certificate - undefined
Arapahoe Community College
06-2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff motivation
- Coaching and mentoring
- Inventory management
- Team leadership
- Conflict resolution
- Relationship management
Certification
- Fear Free Certified 2026
- Present Hero with a Heart – Zoetis ProHeart 12
Timeline
Shift Lead
Banfield Pet Hospital
02.2026 - Current
Customer Service Specialist
CityVet
01.2025 - 02.2026
Client Care Representative
Veterinary Center of Parker
03.2023 - 02.2024
Shift Lead
Banfield Pet Hospital
10.2021 - 11.2022
Client Service Coordinator
Banfield Pet Hospital
05.2019 - 10.2021
Site Director
AlphaBest Education
01.2018 - 01.2019
Site Director in Training
AlphaBest Education
10.2017 - 01.2018
2-1-1 Center Director
Pikes Peak United Way
12.2015 - 07.2016
2-1-1 Center Manager
Pikes Peak United Way
02.2015 - 12.2015
2-1-1 Community Specialist
Pikes Peak United Way
12.2014 - 02.2015
CCCAP Intake Technician
Childcare Connections/Pikes Peak United Way
05.2013 - 12.2014
Teacher
Early Connections Learning Center
10.2010 - 12.2012
Assistant Teacher
Primrose School at Springs Ranch
06.2009 - 10.2010
Human Resources Certificate - undefined
Arapahoe Community College
Behavior Health Assistant Certificate - undefined
Arapahoe Community College
Veterinary Practice Manager Certification -
Penn Foster College