Developed and maintained customer relationships, ensuring repeat business and business expansion.
Negotiated pricing contracts with customers to maximize profits.
Tracked sales activities, opportunities, and sales funnel using the company's Salesforce Platform
Successfully closed and managed a multi-million dollar account in the hospitality sector.
Increased sales performance to consistently surpass annual revenue objectives, achieving $1 million in business.
Generated 28 new clients during my initial year as a sales representative
Reactivated and expanded customer base of 13 active and dormant accounts in the initial year of serving as a sales representative.
Hospitality Branch Manager
People Ready
New Orleans, LA
06.2020 - 04.2023
Managed and supervised daily branch operations
Established performance objectives for team members and offered guidance to enhance their professional growth.
Executed sales strategy by sourcing and qualifying leads, developing workforce solutions, and closing orders.
Achieved $4.9 million in sales during the challenging pandemic year.
Succeeded in generating 8.4 million in revenue for the branch during the period of 2022-2023.
Achieved a 99.85% increase in branch sales growth compared to the previous year
Streamlined branch P&L through strategic management techniques.
Expanded talent acquisition strategies to meet customer demand and maintain a qualified pool of candidates.
Ensured compliance with customer requirements to effectively allocate workers to job sites and fulfill service orders
Delivered exceptional staffing service resulting in considerable expansion of workforce for Walmart and National Account Business in the Southern Region
Account Service Manager
People Ready
New Orleans, LA
10.2019 - 06.2020
Provided exceptional customer service, ensuring high levels of satisfaction and driving a 45% sales increase compared to the previous year.
Grew and maintained client base in Hospitality, Industrial, and Waste industries.
Developed new ideas, initiatives, products, and services in collaboration with various departments like marketing and project management
Leveraged recruiting expertise in conjunction with Account Management role to maximize business growth.
Participated in safety training sessions to ensure compliance with safety regulations.
Completed daily safety checks, reporting safety concerns to professionals.
Market Recruiter
People Ready
New Orleans, LA
05.2019 - 10.2019
Recruited candidates for 9 branches, ensuring a steady flow of talent on a daily basis.
Sustained the highest recruitment ranking nationwide for 5 months
Received Circle of Excellence recognition in the Rookie Recruiter of the Year category.
Established rapport with Customers to understand their staffing requirements and identify opportunities for enhancing recruitment efforts across various industry sectors
Joined forces with a recruitment team to generate and implement creative ideas for talent acquisition amidst the challenges of the pandemic.
Managed recruiting workshops around the market to coach Branch Managers how to improve recruiting within their branch
Legal Assistant
Law Office of Lewis-Crawford
Kenner, LA
01.2019 - 05.2019
Planned and hosted legal clinics, expanding community contacts for the law firm
Drafted various motions and conducted legal research
Managed various practice areas
Proofread drafts of legal documents for accuracy in grammar and punctuation.
Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Assisted with document production and deposition preparation.
Legal Assistant/ Paralegal
Tangi Carter Law Office
Hattiesburg, LA
11.2017 - 12.2018
Applied research techniques in different law searching engines.
Organized and managed client files.
Drafted letters of representation, motions for discovery, wills, etc.
Scanned physical documents into electronic format for storage in a secure database system.
Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
Prepared summaries of depositions, interrogatories and testimony for attorney review.
Education
Criminal Justice Bachelor of Arts/ Honors - Criminal Justice, Psychology
University of Southern Mississippi
Hattiesburg, MS
12.2018
Skills
Computer literacy
Customer service
Time management
Documentation review
Microsoft excel
Bilingual
Microsoft word
Leadership
Guest services
Staffing
Hospitality
Sales
Branch Operations Management
Employee Development
Excels in team leadership
Leadershipandcommunityinvolvement
Undergrad-Graduate Assistant for the School of CJ at USM, Conducted Criminal Justice Research for a Graduate School Funding Project, Collected and Analyzed Legal and Research Data, Presented research findings that later were published.
Delegate for the Psychology Club at USM, Connected and participated in activities related to Psychology, Discussed and presented on topics related to Psychology, Volunteered in fundraising activities on campus and in the Hattiesburg Community
Initiated Member of the Mississippi Alpha, Pi Beta Phi Chapter, Event Planning Assistant for the Sorority, Provided ideas to help the chapter grow, Served on the Standards and Policies Board
Member of the Criminal Justice Association at USM, Built a network with active members in the criminal justice field, Provided insight on how to better the association, Assisted with community service opportunities
Panhellenic VP of Risk Management at USM, Educated Greek members about risk management policies, laws, and regulations, Served as the Chief Justice of the USM Panhellenic Judicial Committee, Applied safety behavior policies to help the community grow.
National Society of Collegiate Scholars at USM, Involved in community service, Developed insight on leadership and scholarship, Created awareness to university community about this organization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Market Sales Representative
People Ready
04.2023 - Current
Hospitality Branch Manager
People Ready
06.2020 - 04.2023
Account Service Manager
People Ready
10.2019 - 06.2020
Market Recruiter
People Ready
05.2019 - 10.2019
Legal Assistant
Law Office of Lewis-Crawford
01.2019 - 05.2019
Legal Assistant/ Paralegal
Tangi Carter Law Office
11.2017 - 12.2018
Criminal Justice Bachelor of Arts/ Honors - Criminal Justice, Psychology