Camila Morell
Louisville,KY
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Costco
Louisville, Kentucky
10.2025 - Current
- Assisted pharmacists in prescription preparation by accurately counting tablets and labeling bottles to ensure medication accuracy.
- Managed inventory by rotating stock, removing expired or damaged products, and reconciling discrepancies in drug counts for accurate stock levels.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Coordinated with insurance companies to process claims and resolve issues, ensuring timely payments.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Assisted customers with prescription inquiries and medication information.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Entered patient profile information into computer systems accurately and completely.
- Managed inventory by restocking shelves and organizing pharmaceutical products.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Verified patients' identities at pickup to prevent the sale of the wrong medications.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Pharmacy Technician
CVS Pharmacy
Louisville, KY
11.2023 - Current
- Maintained high accuracy in filling prescriptions, contributing to improved overall prescription accuracy
- Communicated with clients about medications and recommended additional treatment options to enhance patient care
- Provided technical assistance to pharmacy manager and clients, implementing management processes that ensured accurate medication management
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Maintained education records of medication supplies and ensured the consistency of all records
Costumer Service
Michaels
Louisville, KY
10.2021 - 02.2024
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
- Utilized communication and negotiation skills to resolve customer issues, facilitating refunds and maintaining customer satisfaction.
- Resolved customer complaints by providing appropriate solutions and following up to ensure satisfaction within reasonable timeframes.
- Communicated effectively with customers and internal departments to ensure clarity and understanding.
- Answered customers' questions and addressed problems and complaints in person and over the phone.
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
- Updated store policies on payments, returns, and exchanges to ensure prompt and accurate service for customers.
- Finished replenishing the floor to ensure size availability and customer satisfaction.
- Trained new employees in procedures and policies in order to improve team performance each quarter.
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
- Followed all customer call guidelines, such as service levels, handling time, and productivity.
Education
Bachelor of Science - Pre-veterinary
University of Louisville
Louisville, KY05-2029
Associate of Science - Biology
Jefferson Community And Technical College
Louisville, KY05-2027
Seneca high school - agriculture
Seneca high school
Louisville, KY05-2022
Skills
- Medication therapy management
- Prescription management
- Medication counseling
- Inventory control
- Patient education
- Problem solving
- Team collaboration
- Issue resolution
- Communication skills
- Empathy and patience
Languages
Spanish
Full Professional
Certification
- PTCB Certification
Timeline
Certified Pharmacy Technician
Costco
10.2025 - Current
Pharmacy Technician
CVS Pharmacy
11.2023 - Current
Costumer Service
Michaels
10.2021 - 02.2024
Bachelor of Science - Pre-veterinary
University of Louisville
Associate of Science - Biology
Jefferson Community And Technical College
Seneca high school - agriculture
Seneca high school