Camila Ortiz
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction at JOANN Fabrics And Crafts, adept in cash management and demonstrating exceptional customer service. Increased loyalty through professional conflict resolution and mentoring staff, showcasing strong work ethic and empathy. Adapted swiftly to new POS technologies, ensuring operational excellence. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Cashier
JOANN Fabrics And Crafts
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Arts - Criminal Justice
University of North Texas At Dallas
Dallas, TX05.2026
Associate of Arts - Criminal Justice
Dallas College
Dallas, TX05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Organizational abilities
- Cash Management
- Product Knowledge
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cashier
JOANN Fabrics And Crafts
06.2022 - Current
Bachelor of Arts - Criminal Justice
University of North Texas At Dallas
Associate of Arts - Criminal Justice
Dallas College
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