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Detail-oriented customer service representative with 15+ years of experience in diverse roles, including call center operations and emergency medical dispatch. Proven ability to resolve customer inquiries effectively while maintaining high service standards. Skilled in data management and rapport building, with a strong commitment to enhancing customer satisfaction. Certified in CPR, demonstrating a dedication to safety and care in all interactions.
Experienced in customer support and emergency response, demonstrating proficiency in handling inbound calls to resolve queries and complaints while maintaining high standards of service. Successfully contributed to campaign improvements by accurately recording data and achieving call handling targets. Background includes dispatching emergency medical services, gathering critical information, and providing essential instructions to callers, showcasing strong communication and problem-solving skills. Familiarity with Microsoft Office applications enhances ability to document and manage information effectively.

Authorized to work in the US for any employer
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Proactive Customer Service Representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Experienced customer service professional with a strong background in data entry, healthcare, and administrative support. Proven ability to collaborate effectively in team settings, while maintaining strong independent work skills. Reliable and adaptable, with a focus on delivering high-quality care and managing financial transactions accurately. Seeking a full-time opportunity to utilize expertise in enhancing customer satisfaction, and contribute positively to organizational goals.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Luz Rocha

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Customer Service Representative

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Bachelor of Science -

Certified Phlebotomy Technician (CPT) - Phlebotomist

High School Diploma -

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Customer Service Representative

Bachelor of Science -

Certified Phlebotomy Technician (CPT) - Phlebotomist

High School Diploma -

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