Camila Tonelotto
Abington,MA
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Napoli Management Group
02.2023 - Current
- Crew Schedule
- Mc hire
- Truck Order
- Food Safety
- Visit RGR Feb/2023- 100%
- Trained and mentored new employees to maximize team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager
Brewster Company
09.2019 - 01.2023
- Check Truck + Truck order
- Food Safety
- Payroll
- Bank Responsibility
- Schedule manager + crew
- Inventory weekly and month
- Cashless
- Developing new crew trainer, manager
- Meeting with shift manager 1:1
- Mc Hire
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Department Manager
Hamburger University
10-2024
LTC
Hamburger University
01-2024
Bachelor of Dentistry -
UNIARARAS - FUNDACAO HERMINIO OMETTO
ARARAS - SP02-2010
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Flexible schedule
- Schedule management
- Inventory controls
- Hiring and recruiting
- Operations management
- Equipment troubleshooting
- Performance reviewing
- Schedule oversight
- Supply ordering
- Team building
- Verbal and written communication
- Shift checklists
- Policy administration
- Reporting and documenting
- Shift leadership
- Customer service
- Computer skills
- Staff supervision
- Coaching and mentoring
- Safety procedures
Certification
Food Safety
RGR
LTC
Fred
Shift Manager class
Department Manager class
Languages
Portuguese
Native or Bilingual
English
Full Professional
Italian
Professional Working
Spanish
Professional Working
Timeline
Shift Manager
Napoli Management Group
02.2023 - Current
Shift Manager
Brewster Company
09.2019 - 01.2023
Food Safety
RGR
LTC
Fred
Shift Manager class
Department Manager class
Department Manager
Hamburger University
LTC
Hamburger University
Bachelor of Dentistry -
UNIARARAS - FUNDACAO HERMINIO OMETTO
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