Camilla Coscolluela
Patterson,CA
Summary
Experienced Scheduler and Care Coordinator specializing in insurance and billing management, patient care coordination, and digital tool implementation. Skilled at multitasking and managing high-volume communications to elevate customer experience and office efficiency. Committed to meticulous data management and proactive problem-solving for improved workflow and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Scheduler/Insurance & Billing
Dermatology Medical Group
San Francisco, CA
08.2023 - Current
- Ensured billing processes aligned with patient needs
- Optimized insurance procedures, boosting efficiency
- Enhanced team productivity by handling intricate insurance claims
- Integrated modern scheduling solutions, increasing departmental output.
- Implemented digital scheduling solutions
- Supported smooth transition to new insurance regulations
- Enhance customer confidence through problem-solving expertise
- Boosted accuracy in record-keeping through stringent check procedures
- Formulated plans aimed at enhancing healthcare delivery
- Directed a comprehensive overhaul of record systems, enhancing data accuracy.
- Created efficient scheduling processes
Care Coordinator (contract/work From Home)
Daybreak Health
San Francisco, CA
02.2023 - 06.2023
- Point of contact for member service inquiries, proactively conduct outreach to maintain productive communications with potential new clients and therapists
- Process general administrative duties with cross-communicating
- Support a high volume of incoming emails and phone calls while providing support to maintain excellent customer experience
Administrative Assistant/Scheduler I
DaVita Dialysis (Acutes)
Las Vegas, NV
11.2022 - 07.2023
- Process general administrative duties
- Support a high volume of incoming emails and phone calls
- Provide support to maintain and coordinate the scheduling of direct patient care staff of acute dialysis treatments regardless of modality
- Receives and prioritizes all incoming calls in a swift and proper manner
- Accurately schedules staff per modality trained on and updates master tracker
- Dispatches all responses to ensure staff arrive within contracted response time in compliance with the terms and conditions of the program
- Ensures that all teammates abide by all hospital contract policies
Treatment Coordinator/Insurance Biller
Bryant St Dental
Palo Alto, CA
07.2021 - 08.2022
- Conduct eligibility verification
- Ensure admission of all patients insured/uninsured, oversee the billing operations of the office, align to ensure the accuracy of invoices, and correspond with patients and insurance companies to follow up on outstanding payments and resolve any billing-related issues if necessary
- Also fulfilled all administrative tasks including scheduling, e-mail, copying, scanning, and faxing while staying HIPAA compliant.
Treatment Coordinator
Your Caring Dentist
Fremont, CA
05.2019 - 07.2021
- Complete all necessary paperwork for insurance verification
- Perform clerical duties using a scheduled database
- Process payments and gather all proper documents needed for financial planning
- Present diagnosed treatment
- Interface via email and phone with credentialing specialists at insurance companies.
Education
Nursing
College of San Mateo
San Mateo, CADIPLOMA -
Patterson High School
LICENSED ESTHETICIAN -
Paul Mitchell
Modesto, CASkills
- Client Relations Expertise
- Office Administration
- Accurate Bookkeeping Practices
- EHR Data Entry and Maintenance
- Healthcare Eligibility Verification
- Healthcare Billing
- Strong Verbal Communication
- Verbal and Written Communication
- Proficient in Task Management
Languages
Tagalog
Native/ Bilingual
Timeline
Scheduler/Insurance & Billing
Dermatology Medical Group
08.2023 - Current
Care Coordinator (contract/work From Home)
Daybreak Health
02.2023 - 06.2023
Administrative Assistant/Scheduler I
DaVita Dialysis (Acutes)
11.2022 - 07.2023
Treatment Coordinator/Insurance Biller
Bryant St Dental
07.2021 - 08.2022
Treatment Coordinator
Your Caring Dentist
05.2019 - 07.2021
Nursing
College of San Mateo
DIPLOMA -
Patterson High School
LICENSED ESTHETICIAN -
Paul Mitchell
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