CAMILLE CAMPBELL
Humble
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Houston Methodist
Houston, TX
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Managed incoming calls, scheduling appointments, and addressing patient inquiries efficiently.
- Collaborated with clinical staff to streamline patient flow and improve service delivery.
- Implemented electronic health record updates, enhancing data integrity and accessibility for care teams.
- Assisted in insurance verification processes, reducing delays in patient admissions and services.
Medical Receptionist /Scheduler
Current Digestive And Liver Disease Consultants
City, STATE
- Current
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Patient Access Intake Specialist
Memorial Hermann Hospital
The Woodlands, TX
08.2013 - 08.2013
- Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled patient appointment and procedures with E Clinical/ Epic.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Observed strict HIPAA guidelines at all times according to company policy.
Medical Receptionist /Surgery Scheduler
Baptist Health Corbin
City, STATE
08.2013 - 08.2013
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Processed patient payments and scanned identification and insurance cards.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up the waiting room so that it remained neat and organized.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Observed strict HIPAA guidelines at all times according to company policy.
Education
High School Diploma -
Hughes Stem High School
Cincinnati, OH05.2006
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- Records management
- Electronic medical records
Certification
- Driver's License
- CPR Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Access Representative
Houston Methodist
01.2022 - Current
Patient Access Intake Specialist
Memorial Hermann Hospital
08.2013 - 08.2013
Medical Receptionist /Surgery Scheduler
Baptist Health Corbin
08.2013 - 08.2013
Medical Receptionist /Scheduler
Current Digestive And Liver Disease Consultants
- Current
High School Diploma -
Hughes Stem High School