
Experienced Operations & Team Leader with over a decade of experience managing high-volume environments, leading cross-functional teams, optimizing workflows, and building strong customer and vendor relationships. Skilled in operational efficiency, conflict resolution, training, and driving consistent service and performance outcomes.
• Led daily operations and supervised 20+ employees in high-volume service.
• Collaborated with kitchen and assistant managers to uphold product and service standards.
• Coached and disciplined staff while maintaining high morale and accountability.
• Managed deposits, cash handling, and tip distribution with accuracy.
• Scheduled staff to align with business volume; monitored labor efficiency.
• Reviewed biweekly payroll; ensured POS and timekeeping accuracy.
• Created and issued professional disciplinary documents and evaluations.
Manager Serve Safe Certification
T.I.P.S Certification
June 2012 Employee Of The Month Hilton Garden Inn
December 2018 Rock Star of the Year Bailey's Restaurants