Camille Gonzales
Mesa,AZ
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HOA Operations Manager
Iron Oaks HOA at Sun Lakes
11.2023 - Current
- Manage 24/7 patrol and welcome center teams ensuring consistent service delivery.
- Oversee financial activities such as annual budget preparation, forecasting, and reserve studies.
- Facilitate board committee meetings and process architectural applications.
- Monitor compliance with HOA regulations, addressing violations through established enforcement processes.
- Maintain accurate records of community activities and financial transactions for transparency and reporting.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
Operations/HR Manager
The Dobson Association, Inc.
08.2020 - 11.2023
- Oversaw full HR functions including payroll, benefits administration, and employee relations.
- Created reporting tools and HR analytics dashboards to support data-driven decisions.
- Conducted exit interviews to gather feedback for improving employee retention strategies.
- Conducted employee engagement surveys to measure satisfaction and identify improvement areas.
- Collaborated with department heads to align HR initiatives with operational goals and needs.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
Community Manager
Associa Arizona
07.2019 - 07.2020
- Developed and maintained positive relationships with homeowners.
- Coordinated and oversaw budgeting and financial plans for multiple communities.
- Assisted with Board meetings and provided guidance to Board members.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Conducted regular inspections of common areas, reporting maintenance needs to management.
- Collaborated with vendors to facilitate timely repairs and enhance service quality.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Resident Service’s Coordinator
AAM, LLC
04.2018 - 01.2019
- Guided Board transition from developer owned property.
- Conducted surveys, interviews, or assessments to gather information on resident requirements.
- Assisted residents with inquiries regarding services, amenities, and community policies.
- Managed the scheduling of maintenance requests to ensure timely service delivery.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
Education
Bachelor of Science - CCL Human Resources Management
Mesa Community College
Mesa, AZ12-2023
B.A. - Psychology
Saint Martin’s University
Lacey, WA05-2005
Diploma -
Lakes High School
Lakewood, WA06-1998
Skills
- Staff Leadership & HR Compliance
- Budget Management & Forecasting
- Payroll & Benefits Administration
- Employee Engagement & Onboarding
- Conflict Resolution & Interpersonal Skills
- Strategic Planning & Operational Oversight
- Systems: Microsoft 365, Outlook, Paylocity, Yardi, Caliber, iSolved, Basecamp, C4, SharePoint, 3CX, ADP, Club Essentials, E-Verify
- Policies and procedures implementation
Certification
- Certified Human Resources Management CCL
Timeline
HOA Operations Manager
Iron Oaks HOA at Sun Lakes
11.2023 - Current
Operations/HR Manager
The Dobson Association, Inc.
08.2020 - 11.2023
Community Manager
Associa Arizona
07.2019 - 07.2020
Resident Service’s Coordinator
AAM, LLC
04.2018 - 01.2019
Bachelor of Science - CCL Human Resources Management
Mesa Community College
B.A. - Psychology
Saint Martin’s University
Diploma -
Lakes High School