Camille Gordon-Kling

Managed daily operations to ensure smooth functioning of stores at multiple Pop Pie Co. and Stella Jean's locations. This lead to a promotion to Operations Supervisor, a team focused position in all nine locations.

• Managed store employees successfully in fast-paced environments through proactive communication and positive feedback.
• Lead the hiring, training and mentoring of new staff members.
• Introduced a coaching program and used this to better team productivity and strengthen leadership team.
• Used KPIs to make smart scheduling decisions and create action plans to increase sales over LY and generate positive customer reviews.

• Motivated, trained and coached a team of 40+ employees to maximize performance.
• Supported Manager in store operations, hiring, training and team development.
• Modeled excellent customer service and food safety guidelines.
• Made adjustments to daily operations to support current needs of the business.

• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Created and distributed staff schedules and maintained time cards.
• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.

• Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
• Took pride in designing eye-catching visual displays to drive business.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

• Assisted Manager in interview process of prospective employees and provided feedback.
• Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Provided excellent customer service to create a memorable shopping experience.
• Lead visual floor changes to fit the needs of the business.
• Was in the top 100 sales people YTD in 2012.