Camille Johnson
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sams Club Distribution
Cincinnati, OHCincinnati Ohio
02.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Server
Cracker Barrel RestaurantCracker Barrel
Forest, OHForest Park Cincinnati Ohio
08.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Taco Bell Crew Member
Taco Bell
10.2019 - 11.2020
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Examined trays to check contents for required items and complete orders.
Education
High School Diploma -
Winton Woods High School
Cincinnati, OH05.2022
High School Diploma -
Scarlet Oaks Career Development
Cincinnati, OH05.2022
Skills
- Lotus Notes
- Report Preparation
- Sales Expertise
- Order Fulfillment
- Customer Relations
- Time Management
- Minute Taking
- Customer Service
- Microsoft Access
- Store Maintenance
- Clerical Support
- Filing
Timeline
Customer Service Representative
Sams Club Distribution
02.2022 - 03.2023
Server
Cracker Barrel RestaurantCracker Barrel
08.2021 - 02.2022
Taco Bell Crew Member
Taco Bell
10.2019 - 11.2020
High School Diploma -
Winton Woods High School
High School Diploma -
Scarlet Oaks Career Development