Summary
Overview
Work History
Education
Skills
Timeline
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Camille Katzen

Long Beach,NY

Summary

Driven professional with a proven track record at Polly & Esther, enhancing customer satisfaction and boosting sales through expert customer service and persuasive selling techniques. Excelled in teamwork and problem-solving, significantly contributing to a welcoming store environment. Skilled in cash register operation and client service, consistently meeting and exceeding sales goals.

Overview

3
3
years of professional experience

Work History

Sales Associate

Polly & Esther
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Hostess

The Saloon
06.2021 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Education

Bachelor of Science - Sport Management

Elon University
Elon, NC

Nassau Community College
Garden City, NY

Bachelor of Arts - Psychology And Journalism

Stony Brook University
Stony Brook, NY
05.2027

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Stocking and Receiving
  • Persuasion techniques
  • Product Promotions
  • Client Service
  • Cash Register Operation
  • Goal-Oriented

Timeline

Sales Associate

Polly & Esther
03.2024 - Current

Hostess

The Saloon
06.2021 - 08.2023

Bachelor of Science - Sport Management

Elon University

Nassau Community College

Bachelor of Arts - Psychology And Journalism

Stony Brook University

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Camille Katzen