Camille Ramos
Penn Valley,CA
Summary
Dedicated and motivated professional with over 10 years of experience in customer service, known for strong communication, reliability, and a results-driven work ethic. As a proud mom of two, I bring exceptional multitasking, patience, and problem-solving skills to every role. I take pride in balancing professionalism with compassion—striving to create positive experiences for both customers and coworkers. I’m seeking an opportunity where I can continue to grow, contribute to a supportive team, and build a lasting career that aligns with both my dedication to my work and my love for my family.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Northridge Penn Valley
Penn Valley, CA
03.2024 - 10.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Collaborated with kitchen staff to relay orders accurately and efficiently.
- Processed payments and handled cash transactions with attention to detail.
- Set up tables and prepared the dining area for service, ensuring readiness for guests.
- Adapted quickly to changing demands during peak hours while maintaining quality service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Night Shift Manager
Shell Gas Station
Penn Valley, CA
12.2021 - 01.2024
- Supervised night operations to ensure compliance with safety protocols and company policies.
- Managed inventory levels, optimizing stock availability for peak demand periods.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented cash handling procedures, reducing discrepancies during nightly audits.
- Resolved customer complaints promptly, ensuring high satisfaction rates during night shifts.
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Bakery/Fork Lift Driver
Sam’s Club
Yuba City, CA/Pittsburgh, PA
08.2018 - 01.2021
- Operated lift equipment to transport merchandise efficiently throughout warehouse.
- Ensured compliance with safety regulations and protocols during all lifting operations.
- Achieved consistent quality in mass cake decoration following company standards.
- Delivered personalized cake artistry for client bookings.
Assistant Manager
Dairy Queen
Denver, CO
08.2014 - 05.2017
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and customer service best practices.
- Coordinated scheduling and staffing to optimize labor efficiency during peak hours.
- Conducted regular quality control checks to uphold product standards and compliance.
- Analyzed sales data to identify trends and develop strategic promotions for increased revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Food safety practices
- Safe alcoholic beverage training
Certification
California ServSafe
California responsible beverage service training
References
Ashley Allan-Frye
(530) 913-2853
Antonio Pantoja
(707) 951-9062
Alyssa Mayotte
(720) 469-3666
Rachel Savalin
(530) 263-8164
Timeline
Server
Northridge Penn Valley
03.2024 - 10.2025
Night Shift Manager
Shell Gas Station
12.2021 - 01.2024
Bakery/Fork Lift Driver
Sam’s Club
08.2018 - 01.2021
Assistant Manager
Dairy Queen
08.2014 - 05.2017