Camille R. Shorter
Clinical Assistant
Crowley,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Access Center Representative I
UT Southwestern Medical Center
Dallas , Texas
11.2022 - Current
- Serve as my teams Subject Matter Expert (SME) for displaying outstanding enthusiasm and remaining calm in extremely trying situations and surpassing departmental metrics.
- Assist new team members with getting acclimated to their new roles by providing an additional level of training and insight.
- Adhere to company policies and scripts to consistently achieve call-time and quality standards
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Boosted customer service satisfaction ratings through consistent quality control.
Clinical Staff Assistant II
UT Southwestern Medical Center
Dallas, TX
01.2019 - 11.2021
- Efficient patient registration and scheduling.
- Medical insurance verification and collection of copay, deductibles and co-insurances.
- Learns and maintains up-to-date Epic training.
- Upholds standards of HIPAA policy.
- Establishes report and communication with internal and external team members to ensure best outcome for each patient.
Patient Access Representative
Adeptus Health (First Choice Emergency Room)
DeSoto, TX
07.2016 - 04.2019
- Verified patient insurance policies were current and filed correctly.
- Assisted with transferring patients to local hospitals to continue care.
- Maintained CPR certification to assist medical staff when needed.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
PFS Registration Specialist
Parkland Health & Hospital System
, Texas
08.2015 - 07.2016
- Accumulated accurate patient demographic and financial information to assist in patient registration upon arrival.
- Was responsible for timely pre-certification, authorization, and verification of insurance coverage for pre-admissions.
- Served as a valuable resource to patients, providing them with pertinent information regarding their insurance coverage.
- Arranged payment for services that are not covered by their insurance companies inclusive of different financing options as defined by policy.
- Used EPIC to record and organize patient data, including insurance and medical information.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
KEY HOLDER, SALES ASSOCIATE, CASHIER
Bloomingdale's The Outlet Store
Grand Prairie, TX
07.2012 - 08.2015
- Provided personal shopping and stylist services to customers at a national high end retailer.
- Maintained clean facilities to ensure each customers visit is pleasant.
- Operated cash registers to document sales record as well as process refunds and voids for sales associates.
- Duties also included training new hires and handling customer and co-worker concerns and complaints in the absence of management.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Guest Relations Representative
Six Flags, Inc
Arlington, TX
01.2012 - 07.2012
- Welcomed guests to a large family oriented amusement center.
- Duties included making reservations, selling admission tickets and handling large sums of cash.
- Provided complaint resolution services to guests as needed.
Hostess/Head Waitress
Elegant Services By RAA
Lancaster, TX
08.2003 - 07.2012
- Provided exceptional customer service to patrons of the restaurant and catering service.
- Greeted guest, escorted them to their tables and provided menus.
- Inspected dining room serving stations for neatness and cleanliness, prepared beverages and expedited food orders.
- Collected payment from customers and solicited feedback details on their visit.
MEMBER SERVICE REPRESENTATIVE I
AAA Texas
Irving, TX
07.2009 - 08.2010
- Helped policyholders with their roadside assistance needs at a large in-bound call center.
- Explained roadside benefits and services to callers.
- Documented calls and provided quotes through an automated system.
Education
Some College (No Degree) -
Langston University
Langston, OK 08.2007 - 05.2011
Skills
Medical office administration
Medical Records Management
Outpatient care
Sales expertise
Complaint resolution
Recordkeeping
Telemarketing expertise
Knowledgeable in EPIC
Customer support
Problem-solving skills
Call center operations
Timeline
Access Center Representative I
UT Southwestern Medical Center
11.2022 - Current
Clinical Staff Assistant II
UT Southwestern Medical Center
01.2019 - 11.2021
Patient Access Representative
Adeptus Health (First Choice Emergency Room)
07.2016 - 04.2019
PFS Registration Specialist
Parkland Health & Hospital System
08.2015 - 07.2016
KEY HOLDER, SALES ASSOCIATE, CASHIER
Bloomingdale's The Outlet Store
07.2012 - 08.2015
Guest Relations Representative
Six Flags, Inc
01.2012 - 07.2012
MEMBER SERVICE REPRESENTATIVE I
AAA Texas
07.2009 - 08.2010
Some College (No Degree) -
Langston University
08.2007 - 05.2011
Hostess/Head Waitress
Elegant Services By RAA
08.2003 - 07.2012