Jennifer Mattingly
St. Johns,FL
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
15
15
years of professional experience
Work History
Access Center Specialist1
Nemours Children’s Health
08.2023 - Current
- Maintained thorough records of client interactions, enabling efficient communication with other staff members regarding client needs or concerns.
- Used electronic health records software to efficiently manage patient information.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered and verified patient records before triage with most up-to-date information.
Data Entry
Aetna / CVS Pharmacy
03.2015 - 07.2019
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.
- Facilitated timely order processing by promptly entering customer information and medication details into the database.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service
KOHL'S
04.2012 - 03.2015
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Payroll, Data Entry
BROOKLYN BOOKKEEPING
03.2010 - 10.2012
- Resolved payroll discrepancies promptly, addressing employee concerns efficiently and professionally.
- Efficiently managed payroll processing tasks while maintaining accuracy in salary calculations.
- Handled administrative records, document processing and payroll needs.
- Supported senior tax preparers by assisting with complex tax returns as needed.
- Analyzed financial records to verify accuracy of tax returns.
Education
Associate of Science - Medical Billing And Coding
Ashworth College
Peachtree Corners, GA08-2019
High School Diploma -
James Madison
Peachtree Corners, GA06-1999
Skills
- Proficient in EMR Systems
- Medical office administration
- Medical billing and coding
- Documentation and recordkeeping
- Data management
- Experience with Epic Systems
- Data Import Management
- Appointment Coordination
Timeline
Access Center Specialist1
Nemours Children’s Health
08.2023 - Current
Data Entry
Aetna / CVS Pharmacy
03.2015 - 07.2019
Customer Service
KOHL'S
04.2012 - 03.2015
Payroll, Data Entry
BROOKLYN BOOKKEEPING
03.2010 - 10.2012
Associate of Science - Medical Billing And Coding
Ashworth College
High School Diploma -
James Madison
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