Melissa Dilworth
San Antonio,TX
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Christus Health
San Antonio, TX
12.2024 - Current
- Facilitate patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Manage insurance verification, resolve discrepancies to expedite patient access to care.
- Assist in scheduling appointments, enhancing operational efficiency and patient satisfaction.
- Collaborate with clinical staff to streamline check-in procedures, reducing wait times for patients.
Front Desk
San Antonio Premier Internal Medicine
SAN ANTONIO, TX
10.2020 - 06.2023
- Coordinated patient check-in and check-out activities, maintaining accurate records and improving patient flow.
- Reviewed and verified insurance benefits for accuracy and compliance.
- Achieved improved patient flow by implementing efficient scheduling protocols. Enhanced patient access to services through proactive appointment management. Fostered strong relationships with patients and staff to support seamless scheduling operations.
Patient Access Representative
Physicians Premier Emergency Room
San Antonio, TX
07.2019 - 10.2020
- Facilitated patient check-in and check-out processes. Assisted patients with necessary documentation and information. Supported front desk operations to enhance patient experience.
- Reviewed and confirmed insurance coverage details to support risk management and client satisfaction.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Access Specialist
Baptist Emergency Hospital
San Antonio, TX
01.2017 - 10.2020
- Welcome patients to facility and assist with registration sign-in process
- Work with nurses and other clinic staff to process patients and direct to appropriate departments
- Advised patients of monies required to be paid after services rendered
- Carefully check insurance information for benefits coverage and input documents into system
Education
Seguin High School
Seguin, TXundefined
Vantage College
San Antonio, TXSkills
- Detail-oriented data management
- BLS and CPR certified professional
- Insurance eligibility assessment
- Proficient in medical terminology
- Proficient in EMR systems
- Patient instruction
Certification
- Current Billing & Coding certification
- Current Medical Office Specialist certification
Timeline
Patient Access Representative
Christus Health
12.2024 - Current
Front Desk
San Antonio Premier Internal Medicine
10.2020 - 06.2023
Patient Access Representative
Physicians Premier Emergency Room
07.2019 - 10.2020
Patient Access Specialist
Baptist Emergency Hospital
01.2017 - 10.2020
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Vantage College
Seguin High School