Camilo Patino
Kissimmee,FL
Summary
Results-driven operational manager with a strong focus on customer service and operational efficiency. Expertise in staff supervision, problem solving, and process optimization to enhance workflow and operational performance. Detail-oriented operational manager adept at enhancing workflow and ensuring regulatory compliance. Known for strong problem-solving abilities and commitment to staff development, driving significant improvements in operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operational Manager
Lanier Parking - Disney Springs
Orlando, Florida
02.2024 - 12.2025
- Managed daily operations of garage, ensuring efficient workflow and organization.
- Developed team schedules, optimizing labor resources to meet operational demands.
- Supervised staff, providing training and support for optimal performance.
- Analyzed operational data to identify trends and areas for improvement within the garage environment.
- Conducted regular safety inspections to ensure compliance with regulations and protocols.
- Collaborated with local authorities to ensure compliance with regulations and standards.
- Addressed customer inquiries and resolved issues promptly and professionally.
Valet Parking Attendant
Loews Royal Pacific Resort at Universal
Orlando, Florida
01.2020 - 03.2021
- Greeted customers and opened car doors to enhance service.
- Ensured customer satisfaction by providing friendly, courteous service.
- Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
- Followed company safety procedures while operating motor vehicles.
- Organized keys for easy retrieval when customers return for their vehicles.
- Provided directions to nearby attractions or restaurants when asked by customers.
- Managed cash transactions accurately and efficiently.
- Handled customer complaints in a professional manner while striving to provide satisfactory resolution.
Valet Parking Supervisor
SP+ Pointe Orlando
Orlando, Florida
01.2015 - 12.2019
- Coordinated with dispatch team to ensure timely vehicle retrievals for customers.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Handled customer complaints in a professional manner while striving to provide satisfactory resolution.
- Ensured adherence to company policies regarding vehicle handling and guest interactions.
- Maintained cleanliness of parking areas to enhance guest experience and safety.
- Collaborated with team members to streamline parking operations during peak times.
- Parked vehicles efficiently in designated areas to optimize space usage.
- Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
Education
High School Diploma -
Colombia
Colombia12-2007
Skills
- Customer service
- Staff supervision
- Training development
- Operational analysis
- Process optimization
- Customer relationship management
- Problem solving
- Operational efficiency
- Staff management
Certification
- Sales associate - West Gate Resort
Timeline
Operational Manager
Lanier Parking - Disney Springs
02.2024 - 12.2025
Valet Parking Attendant
Loews Royal Pacific Resort at Universal
01.2020 - 03.2021
Valet Parking Supervisor
SP+ Pointe Orlando
01.2015 - 12.2019
High School Diploma -
Colombia