Camisha Louis

Oversee daily operations for multiple locations, ensuring optimal performance and customer satisfaction.

• Oversaw the entire staff by designing job roles, interviewing candidates, leading training programs, and managing schedules with performance assessments.
• Key member of the Harlem Shake team, instrumental in acquiring the first franchise location.
• Implemented and managed the Brooklyn site, achieving a 25% sales increase beyond projections.
• Enhanced service quality through utilization of customer feedback.
• Oversaw payroll processing using ADP.
• Resolved customer complaints quickly while maintaining strong relationships with clients.
• Conducted regular meetings with sales staff to review progress against goals.

• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Identified needs of customers promptly and efficiently.
• Ensured compliance with health and safety regulations to provide a safe workplace.
• Handled emergency situations with composure and in accordance with company guidelines.
• Coached team members to increase productivity and reduce workplace accidents.
• Maintained positive working relationship with fellow staff and management.
• Assisted general manager with operations game plan and company initiatives implementation.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.