Camisha Picott
Summary
Communicative Customer Service Representative motivated to enhance customer satisfaction and drive company success. Leveraged knowledge and skills to create positive experiences and foster loyalty. Committed to continuous improvement and professional growth within the customer service field.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Maximus
1600 Tyson blvd
12.2024 - Current
- Resolved customer inquiries using effective problem-solving techniques.
- Assisted customers with inquiries and provided accurate information promptly about their Medicaid waiver.
- Used great listening skills to build rapport with customers to ensure their needs are being heard.
- Maintained detailed records of customer interactions to ensure all inquiries were addressed effectively.
Self-checkout host
Walmart
Chesterfield
01.2018 - Current
- Assisted customers during checkout, ensuring a smooth and efficient process.
- Provided assistance, and oversight to customers during checkout.
- Routinely assisted customers with locating items within the store and helped to provide solutions on any issues or concerns.
- Interfaced with customers over the phone and in person.
- Trained new associates on job responsibilities and company policies to enhance team effectiveness.
Crew Trainer
Hardees
Petersburg
01.2013 - 07.2018
- Facilitated trainings with new staff on the recommended performance and activities.
- Monitored employee performance, providing constructive feedback to enhance daily operations.
- Assisted in maintaining a safe workplace, ensuring compliance with safety standards and achievement of station targets.
- Facilitated training sessions for new staff, promoting adherence to performance standards and operational procedures.
Production Line Associate
Perdue Farms
Accomack
01.2009 - 08.2012
- Operated machinery and production line equipment.
- Monitored the assembly line assessing for faulty products.
- Monitored assembly line for faulty products, ensuring quality standards.
- Prepared and finalized products for shipment, maintaining accuracy and timeliness.
- Pulled damaged and ineffective products off the line.
Customer Service
Coleman and Associates
Norfolk
01.2005 - 10.2008
- Assist customers with making changes to their plans to which best suit their expectations.
- Guided customers in comprehending their billing statements.
- Facilitated plan adjustments to align with customer needs.
- Gathered feedback to enhance customer experience during calls.
Education
Human Services
John Tyler Community College
Chester, VASkills
- Customer support
- Effective communication
- Active listening
- Team collaboration
- Problem solving
- Adaptable thinking
- Record keeping
- Medicaid regulations
- Positive and professional
- Problem-solving
References
- Available upon request
Timeline
Customer Service Representative
Maximus
12.2024 - Current
Self-checkout host
Walmart
01.2018 - Current
Crew Trainer
Hardees
01.2013 - 07.2018
Production Line Associate
Perdue Farms
01.2009 - 08.2012
Customer Service
Coleman and Associates
01.2005 - 10.2008
Human Services
John Tyler Community College