Candace Alston
Newport News,Va
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Apple One Employmeny
Newport News, Virginia
05.2021 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led team engagement to assist cross-functional departments and achieve goals.
Customer Service Representative
Family Dollar, NEWPORT NEWS
, Virginia
04.2016 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Courier
Riverside Regional Medical Center
NEWPORT NEWS, SPD Tech2
, Virginia
03.2013 - 02.2015
- Coordinated parcel delivery using strong time management skills.
- Quickly responded to customer inquiries to improve business relationships.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
Cashier
Bon Secours Mary Immaculate Hospital
NEWPORT NEWS
, Virginia
02.2006 - 04.2011
- Assist customers and stock merchandise
- Deliver and pick up mail and medical supplies and labs to medical facilities
- Decontaminate, clean and sterilize instruments for surgery
Education
Diploma -
Phoebus High
01.1994
Skills
- Several years experience in customer service and Medical eld
- Credit card payment processing
- Customer relations
- Shipping and receiving understanding
- Freight operations
- Sales expertise
- Call Center Operations
- Problem-solving abilities
- Quality control
- Promotional support
- Product organization
- In-store support
- Adaptive team player
- Project management abilities
- Clerical support
- Retail sales customer service
- Senior leadership support
- Stockroom procedures
- Conflict mediation
- Courteous demeanor
- Store maintenance
- Inbound and Outbound Calling
Timeline
Customer Service Specialist
Apple One Employmeny
05.2021 - Current
Customer Service Representative
Family Dollar, NEWPORT NEWS
04.2016 - 05.2021
Courier
Riverside Regional Medical Center
NEWPORT NEWS, SPD Tech2
03.2013 - 02.2015
Cashier
Bon Secours Mary Immaculate Hospital
NEWPORT NEWS
02.2006 - 04.2011
Diploma -
Phoebus High