Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager

Candace Bergmeier

Cedar Falls,IA

Summary

Proven to excel in customer service and cash handling, I significantly increased repeat business at Prime Mart by fostering strong customer relationships and enhancing checkout efficiency. My ability to manage time effectively and work collaboratively with teams has consistently contributed to achieving sales targets and maintaining high cleanliness standards.

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

17
17
years of professional experience

Work History

Cashier

Prime Mart (ANSA)
12.2017 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Bartender/Cook Operator

Mary Lou's Bar and Grill (GTA)
10.2018 - 03.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Streamlined kitchen operations by implementing standardized recipes and portion sizes for consistent quality control.
  • Used computer touch screens to monitor and control equipment.
  • Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
  • Earned recognition from management for exceptional performance during busy periods or challenging circumstances.
  • Cleaned static product build-up outside of fryer during breaks in line-flow and when instructed.
  • Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
  • Managed inventory levels, optimizing ordering processes to minimize costs while maintaining sufficient stock.
  • Ensured compliance with all health department regulations through regular inspections and cleaning routines.
  • Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
  • Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
  • Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
  • Prepared food items according to recipe to drive quality and consistency.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Operated grills, fryers and ovens to cook food items.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Received and stored food supplies, raw materials and other ingredients.
  • Monitored food temperatures to meet quality and safety standards.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
  • Communicated with management on food inventory stock to request order placement.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.

Delivery Driver

JMN Enterprises (FED EX)
11.2014 - 03.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.

Cashier Team Lead

Kmart
11.2010 - 03.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Custodian Supervisor

Midwest Janitorial Service
02.2003 - 05.2015
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported damages and hazardous conditions to management for further action.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Reported vandalism or other damage to property to supervisor.
  • Streamlined facility maintenance by promptly addressing minor repairs.

Property Rental Agent

JLC Management
01.2012 - 11.2014
  • Assisted in the onboarding process for new residents, including lease signing and orientation sessions.
  • Maintained detailed records of all transactions, inspections, maintenance requests, and lease agreements for accurate documentation and compliance purposes.
  • Provided ongoing communication with both landlords and tenants regarding any updates or issues that arose during the tenancy period.
  • Implemented preventative maintenance programs that led to fewer emergency repairs and a more comfortable living environment for residents.
  • Worked closely with maintenance teams to prioritize and address repair requests, ensuring timely completion of tasks.
  • Managed multiple properties simultaneously while maintaining high levels of organization and attention to detail.
  • Conducted thorough background checks on prospective tenants, ensuring a safe living environment for all residents.
  • Enhanced tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Collaborated with landlords on property improvement projects to increase the overall appeal of rental units for higher occupancy rates.
  • Assisted in developing budgets for each property managed so as not to exceed financial constraints.
  • Assisted property owners in navigating legal matters related to eviction procedures or disputes with tenants, reducing risks associated with non-compliant actions.
  • Supported property owners in achieving their investment goals through proactive management of rental properties and timely rent collection.
  • Organized open houses and scheduled showings of available units, resulting in shorter vacancy periods between tenants.
  • Educated potential renters about leasing terms, fees, community features, and other relevant information needed to make an informed decision before signing an agreement.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Cashier

Prime Mart
08.2007 - 01.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Master of Science - Psychology

Kaplan University
Waterloo, IA
05-2014

Bachelor of Arts - Psychology

Upper Iowa University
Fayette, IA
05-2012

Optometric Ophthalmic Assistance - Optometric Ophthalmic Assistance

Hawkeye Community College
Waterloo, IA
05-2011

Associate of Arts -

Hawkeye Community College
Waterloo, IA
05-2009

GED -

Hawkeye Community College
Waterloo, IA
05-2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality

    • management

  • Cash register operation
  • Written and verbal communication
  • Order taking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Promoted to Supervisor after only 7months for exceptional performance.
  • Trained and mentored 15 employees.
  • I wrote a Thesis that was published on Google

Timeline

Bartender/Cook Operator

Mary Lou's Bar and Grill (GTA)
10.2018 - 03.2019

Cashier

Prime Mart (ANSA)
12.2017 - 12.2019

Delivery Driver

JMN Enterprises (FED EX)
11.2014 - 03.2016

Property Rental Agent

JLC Management
01.2012 - 11.2014

Cashier Team Lead

Kmart
11.2010 - 03.2016

Cashier

Prime Mart
08.2007 - 01.2009

Custodian Supervisor

Midwest Janitorial Service
02.2003 - 05.2015

Master of Science - Psychology

Kaplan University

Bachelor of Arts - Psychology

Upper Iowa University

Optometric Ophthalmic Assistance - Optometric Ophthalmic Assistance

Hawkeye Community College

Associate of Arts -

Hawkeye Community College

GED -

Hawkeye Community College

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Candace Bergmeier