Candace Flattery
Lovilia,IA
Summary
Dynamic Advanced Medical Support Assistant with a proven track record at the Department of Veterans Affairs, excelling in patient appointment management and medical record assessment. Skilled in conflict resolution and proficient in medical terminology, I effectively streamlined patient referrals and enhanced office efficiency, ensuring high-quality support in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2024 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Maintained and obtained medical records.
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Phlebotomist/Receptionist
Pella Regional Health Center
11.2021 - 04.2024
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipuncture and other CT procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Assisted in training and onboarding new phlebotomists.
Food Preparation Worker
Snack Shack Restaurant
02.2019 - 07.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Packaged and stored food products following proper handling and preservation methods.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
Medical Billing And Coding
Penn Foster College
Scottsdale, AZIndian Hills Community College
Ottumwa, IA02-2019
Skills
- Conflict resolution techniques
- Medical record assessment
- Medical terminology proficiency
- Patient appointment management
- Background in medical billing
- Medical office support
- Patient scheduling abilities
Accomplishments
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Obtained special certifications and standards.
Certification
- CPT - Certified Phlebotomy Technician
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2024 - Current
Phlebotomist/Receptionist
Pella Regional Health Center
11.2021 - 04.2024
Food Preparation Worker
Snack Shack Restaurant
02.2019 - 07.2021
Medical Billing And Coding
Penn Foster College
Indian Hills Community College
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