Candace Forcey
Seguin,TX
Summary
Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing. Aiming to leverage my abilities to successfully fill the Liaison role on your team. Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Caring Clinical Liaison with over 16 years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections.
Overview
16
16
years of professional experience
Work History
Clinical Liaison
Hummingbird Hospice
06.2023 - Current
- Responded to and investigated complaints and concerns of patients.
- Educated health care professionals on ways to humanize patients' experiences.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
Business Development Manager
Asbury Care Center at Alamo
04.2019 - 06.2023
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Medical Records And Health Information Technician
Advanced Health and Rehab
05.2012 - 04.2019
- Builds and maintain great relationships Maintained open and ongoing communication with clients to meet needs and expectations
- Established new customer accounts using negotiation and sales closing abilities
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Achieves admissions and product and payor-mix goals
- Meets short and long-term targeted account goals
- Maintains a complete up-to-date record of referrals including physicians, hospitals, skilled nursing and senior living facilities
- Understands hospice levels of care
- Hospice Care at Home
- Continuous Hospice Care
- Inpatient Hospice Care
- Respite Care
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Rendered handson nursing care under direct RN supervision, adhering to medical center policies and procedures
- Recorded patient conditions and vital signs before and after medical operations
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
Nurses Aide
Advance Healthcare of Live Oak
06.2008 - 04.2019
Education
Certified Medical Assistant -
Kaplan University
San Antonio, TX01.2009
High School Diploma -
Seguin High School
Seguin, TX01.2005
Skills
- Pipeline Development
- Problem-Solving
- Sales Presentations
- Project Management
- CRM Platforms
- Customer Service
- Medical record review
- Patient and family advocacy
- Healthcare Industry Knowledge
- Clinical assessment
- Patient account management
References
References available upon request
Timeline
Clinical Liaison
Hummingbird Hospice
06.2023 - Current
Business Development Manager
Asbury Care Center at Alamo
04.2019 - 06.2023
Medical Records And Health Information Technician
Advanced Health and Rehab
05.2012 - 04.2019
Nurses Aide
Advance Healthcare of Live Oak
06.2008 - 04.2019
Certified Medical Assistant -
Kaplan University
High School Diploma -
Seguin High School
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